Kommo Pricing

Low barrier to entry

not work with documents

Dear Vitaly! Thanks for your review. We are constantly improving our webinars and do a more complete documentation in order that it may be even easier for you to deal with the system.

The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.

The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.

This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.

The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too.

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

I have no complains about customer support service

Limited disk space. I would like more. But this is not so important

- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects

Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers. Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

Dear Ilkin! Thank you for review! We are very pleased that you so highly value us!

Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Mr. Senin! Thank you for your review! We try to be the best for you.

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back.

Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

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In reviewing other CRM tools, this basic level was easy to use. I just wanted a CRM. I didn't need social media integration or automation. The chat feature for support is working very well. They get back to me with easy to understand answers and tell me where to find additional information on their site.

It will pick up and entire string of emails when creating a lead from an email.

Hi Irene, Thanks for your feedback! We're happy to hear that you found our product easy to use and the support worked fast and well for you. We'll look into that and do our best to simplify the process of email integration.

We installed this system in our campaign, buying into a wide range of functionalities. And they were very pleased with the result, until an extremely unpleasant incident occurred. An account was hacked and all data was stolen. But it was not this that killed, but the attitude of technical support, which responded to our appeal, that we are to blame and offered to write a complaint and wait for a month.

Security at a low level, hackers can easily access your information. Technical support, instead of help, will make the last of you, your money and information you will not see.

fast start price flexibility UX/UI

some bugs, but it's basically nothing

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Dear Konstantin! Thank you for your review! We are very proud that you have given us such a high score. We will keep it!

In general, CRM is not bad, it helps to increase the efficiency of the work of managers, a simple and intuitive interface does not cause problems with mastering. A good reminder system and customer accounting analyzer that allows you to see the entire history of transactions.

There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support.

It is easy to use and affordable and packed with detailed pipelines and surprising features such as the built-in VoIP which enables you to dial directly from the contact’s entry; it records all phone calls so you can playback or monitor the team’s calls. The dashboard is uncluttered and if you are patient enough to learn how to do it, you can customize the dashboard widgets. The UI brings in the familiarity of social networks with adds to the ease in navigation. The built-in team messaging is ace in adding that collaborative touch. I quite like the single screen view of a customer’s stage in the buying cycle and how they move through the sales process.

It doesn’t bother me, but one thing would be that as the business grows you gotta check whether AmoCRM will scale with the business growth.

amoCRM is a simple and convenient system, thanks to which it is very easy to keep a record of customers and transactions. The main advantage of this system is the convenient and simple functionality of relatively more expensive counterparts.

If there is any failure on your system or you need to change something, you will not have to count on technical support - it works very slowly, and the answers are given in templates.

The undoubted advantage is the mobility of the system , which allows me to lead and coordinate the work of companies from all over the world. An equally important factor in the choice in favor of amoCRM is its price .

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Mr. Brown! Thanks a lot for review! Each feedback for us - a stimulus for further development!

It is very user-friendly, it serves the purpose of establishing a basic database of contacts. It also integrates with Google.

I think it is quite pricey for the features they offer, especially considering that there are other systems in the market the offers more features for less cost.

Very good for small businesses. Very easy to use and it is not as expensive as some of the other CRMs out there.

It is not that great for anything other than keeping organized and sending out emails. Larger companies will want to use another.

Many features. Clear and understandable interface, that is not cluttered. Reasonable pricing. Good support team eager to help.

I fact too many features only larger teams can use. It seems that are more focused on analytics than on automation.

Customer support, easy to use and intuitive interface, integration with 3rd parties.

Limits policy based on subscription plan

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