Kommo Reviews - Page 3

amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.

Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.

AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system.

IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals.

Poder centralizar todas lasConsultas que se me hacen de mis servicios quirúrgicos, de diferentes redes, en un solo punto a tiempo y automáticamente darles respuesta por medio del chat bot. Y redirigirlos finalmente a una consulta clínica / reunión y así terminar en cirugía.

No me gustan los colores de la interface, debería poder escoger plantillas. Y el APP no es fácil de usar.

In our company, we use the amoCRM system to account for the customer base and sales department transactions. The platform allows you to create sales funnels for reports and increase profits. There is full integration with mobile devices.

The first thing I would like to add to the accounting system amoCRM customer base is a tool for managing the company's internal resources. The second is a function to predict the number of sales.

There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want.

I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways.

At first it seemed to me that the interface is not overloaded with unnecessary elements, which allows the program to be sorted out quickly enough. The functionality is quite wide, there is the possibility of narrow settings for sale funnels and transaction cards. Excellent integration with cloud providers.

There is no possibility to customize the analytics section on your own, everything is standard and simple, sharpened exclusively for sales. There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.

To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels.

Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories.

We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program.

Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare.

I used the system for more than a year. Everything suits, but the system has obvious security problems, and technical support should be simply overclocked. There are absolutely incompetent people sitting there who can only get by with standard unsubscribes.

The security of the system leaves much to be desired, accounts are often hacked. Absolutely useless and illiterate technical support.

Simply perfectly structures the information, exercises control over the workflow, where it is necessary to prompt, remind. All information for productive activities is at hand. The program does half the work for you.

But I would like a little more options for self-customization, add individuality to a specific business. At large volumes, the memory limit for attachments may end.

The amoCRM system is great for managing our company's sales. The platform allows us to conveniently carry out a full-fledged sales analysis and track employee performance.

In this CRM there is no possibility to divide leads into different categories. The support service does not respond promptly to requests, so a response can be expected for quite some time.

Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Mr. Senin! Thank you for your review! We try to be the best for you.

Of the previously used numerous platforms, amoCRM is one of the simplest of them. It has a nice design and extensive integration with a significant number of other tools.

The system does not always work stably, I lack the necessary settings in the reports, and the support service works slowly and very often cannot solve the problems we have encountered.

AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work.

It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long.

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back.

I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

I do not like how the technical support service works in this system, guys can not answer questions for a long time.

Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won’t leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled.

Can't really tell... Just keep it up! Surprise us with new, more impressive releases

We use CRM amoCRM to account for customer base and sales managers transactions. The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets.

The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls. You cannot add new reports yourself.

es bastante completo, tiene todas las funciones q se necesitan

no funciona la mayoria del tiempo, no se si son problemas con el servidor o algo mas

I agree with the all negative feedback. I do not recommend using this engine for beginners who do not want to spend too much time on this. Technical support is absolutely inadequate, can't promptly solve any problems.

Explicit security holes, terrible technical support and a generally under-developed and complex product. Someone has been using it successfully, but he has not approached me categorically. You can understand, but do not waste time on this.

We have tried several different CRM-systems but they didn’t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren’t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it!

Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service.