Kommo Reviews - Page 4

We started using amoCRM a long time ago, because the service perfectly collects in the statistics section all customer data for our company. There are many useful tools and integrations with third-party services.

Because of the large number of functions, it took me quite a lot of time to study them. It was possible to contact the support service to resolve the issues that arose only several days later.

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it.

To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety.

Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards.

Some fields are translated in the wrong way. In case of failures or errors, the response from the support service to your request can be waited from several days to a couple of weeks.

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I really like their mobile app. In amoCRM, our employees create detailed reports, as well as their own widgets. The system works stably and easily integrates with a number of social networks we need.

You can not track the progress of projects, a lot of time you have to wait for a response from the support staff. The notification system does not always function correctly.

In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports.

I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients.

Using amoCRM allowed us to significantly increase the efficiency of our team. The service works stably and freely integrates with social networks that we use on an ongoing basis.

I didn’t like the work of the support service, because, without waiting for an answer from them, we had to look for a solution on the forums ourselves, which took a lot of our time.

Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

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In the process of choosing the most suitable CRM for our work, we used amoCRM for several months and I can confidently say that this is the worst option possible. Perhaps the only advantage of the system is that it is quite simple to master and you can quickly configure and get started.

The disadvantages of amoCRM can be listed for a long time, but I will focus on the main ones. Firstly, the built-in mail client works very poorly - we had to use separate software. Secondly, at any moment the system may freeze. Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort.

The amoCRM tool helps us greatly simplify many data entry tasks. It integrates freely with multiple chat platforms and has an excellent mobile version for tablets and phones.

I cannot self-configure the analytics section. Notifications and messages are sometimes delivered with some delay. The support service is very slow.

I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively.

Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.

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Dear Oleg! Thank you for review! We are pleased that our system facilitates you to do business.

The key difference of amoCRM is that sales rep could easily start using the system and quickly understand the logic inherent in it. amoCRM has a friendly interface and really helps to sell more. I, as the leader, can easily control the sales process. Integration with email and web forms are simply adjusted and give an immediate effect in terms of speed of responses to questions of potential customers. For us it is an effective system for lead management which is easy and pleasant to work with.

I not found any disadvantages in the work of the CRM system

I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need.

There is no option that would provide the ability to track the current progress of the project. Technical support service often responds too long.

Only the dream of having the possibility to receive input from different sources.

The software is full of bugs, problems in importing database, the whatsapp integration does not work properly, the technical support is a joke and the company is not serious. I have trying to get my money back and have my whatsapp number disconnected form them, but they do not even bother to reply!

In reviewing other CRM tools, this basic level was easy to use. I just wanted a CRM. I didn't need social media integration or automation. The chat feature for support is working very well. They get back to me with easy to understand answers and tell me where to find additional information on their site.

It will pick up and entire string of emails when creating a lead from an email.

Hi Irene, Thanks for your feedback! We're happy to hear that you found our product easy to use and the support worked fast and well for you. We'll look into that and do our best to simplify the process of email integration.

- Good and easy UI - API & widgets - Fast support - Integrations

- Not suitable for large companies - Only sales process

Mr. Dovzhik! Thank you for review! We are very excited about our partnership and are interested in its development.

El sistema parece resolver muchas problemáticas diarias, que optimizan tiempos y esfuerzos, el problema es que no funciona

El soporte es un desastre, rozando la falta de respeto.

Me encanta que podemos automatizar conversaciones con nuestros leads a partir de bots que hacer el proceso muchísimo más sencillo!

A veces el boy manda un mismo mensaje muchas veces

Used in our company for distributing meetings with clients and tracking the number of transactions. The service is fully integrated with mobile devices. The ability to import and export data to Google Analytics.

In the system from time to time there are failures, during which we can not log into your personal account. Due to the high complexity of the setup, it was necessary to resort to the help of third-party specialists.

We installed this system in our campaign, buying into a wide range of functionalities. And they were very pleased with the result, until an extremely unpleasant incident occurred. An account was hacked and all data was stolen. But it was not this that killed, but the attitude of technical support, which responded to our appeal, that we are to blame and offered to write a complaint and wait for a month.

Security at a low level, hackers can easily access your information. Technical support, instead of help, will make the last of you, your money and information you will not see.

Wow, what a surprise its been to finally find a CRM away from the general masses. We won't mention any names, but I think you know who I'm referring to. :-). amoCRM provided us with so many tools to target and track our sales pipeline to ensure no opportunities fell through the cracks. Very happy with amoCRM!

Depending on where your CRM experience is from, it is important to stay in contact with your on boarding support! Make sure you stay consistent with all of the incoming information from your daily sales calls and you will ensure increased conversions!