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Annex Cloud vs CallVU Comparison

Overview

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing,...

CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(37)

5

4

3

2

1

12

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.
Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
They are easy to work with, very customer responsive, and an excellent business partner.

Pros

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
The UI and dashboards are also in desperate need of an update.
We are still having inconsistencies and odd occurrences from time to time.

Cons

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features26
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Authentication
  • CRM Integration
  • Call Center Management
  • Campaign Management
  • Campaign Segmentation
  • Communication Management
  • Compliance Management
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Digital Signature
  • Discount Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Engagement Analytics
  • Escalation Management
  • Feedback Collection
  • Forms Management
  • Gamification
  • Gift Card System
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • PCI DSS Compliance
  • POS Integration
  • Performance Metrics
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Scheduled Reporting
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Software Development Kit
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Video Support
  • Web Forms
  • Workflow Management
  • eCommerce Integration
  • Total features37
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Authentication
  • CRM Integration
  • Call Center Management
  • Campaign Management
  • Campaign Segmentation
  • Communication Management
  • Compliance Management
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Digital Signature
  • Discount Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Engagement Analytics
  • Escalation Management
  • Feedback Collection
  • Forms Management
  • Gamification
  • Gift Card System
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • PCI DSS Compliance
  • POS Integration
  • Performance Metrics
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Scheduled Reporting
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Software Development Kit
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Video Support
  • Web Forms
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Annex Cloud vs. CallVU

See how Annex Cloud and CallVU stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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