Annex Cloud vs Delighted Comparison

Overview

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing,...

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$89.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(37)

5

4

3

2

1

12

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

(29)

5

4

3

2

1

24

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.
Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
They are easy to work with, very customer responsive, and an excellent business partner.

Pros

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.
Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.
I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
The UI and dashboards are also in desperate need of an update.
We are still having inconsistencies and odd occurrences from time to time.

Cons

Some filters disappear or are limited when using the integration with Shopify.
Limited integration options. Sending data to necessary tools would be a little difficult.
It's hard to work out how to survey existing customers already in the database.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features26
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Campaign Management
  • Campaign Segmentation
  • Charting
  • Commenting
  • Conditional Logic
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • POS Integration
  • Promotions Management
  • Pulse Surveys
  • Question Library
  • Ratings & Reviews
  • Real Time Updates
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Remote Access
  • Reporting & Statistics
  • Rewards Management
  • SMS Integration
  • Scheduled Reporting
  • Search Functionality
  • Sentiment Analysis
  • Single Sign On
  • Software Development Kit
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Trend Analysis
  • Website Integration
  • eCommerce Integration
  • Total features44
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Campaign Management
  • Campaign Segmentation
  • Charting
  • Commenting
  • Conditional Logic
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • POS Integration
  • Promotions Management
  • Pulse Surveys
  • Question Library
  • Ratings & Reviews
  • Real Time Updates
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Remote Access
  • Reporting & Statistics
  • Rewards Management
  • SMS Integration
  • Scheduled Reporting
  • Search Functionality
  • Sentiment Analysis
  • Single Sign On
  • Software Development Kit
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Trend Analysis
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations29
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Annex Cloud vs. Delighted

See how Annex Cloud and Delighted stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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