Annex Cloud vs Exceed.ai Comparison

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Overview

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing,...

Exceed’s AI-Powered Sales Assistant helps companies find and secure customers faster and efficiently by automatically contacting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(37)

5

4

3

2

1

12

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.9

(13)

5

4

3

2

1

11

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.
Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
They are easy to work with, very customer responsive, and an excellent business partner.

Pros

Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.
Saves a huge amount of work by automatically nurturing and qualifying leads using AI. Great customer success team.
The Most Powerful Software Currently Available, Great Customer Care.

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
The UI and dashboards are also in desperate need of an update.
We are still having inconsistencies and odd occurrences from time to time.

Cons

Hand over only qualified leads to your inside sales team. Remove repetitive error prone tasks your SDR and rep are performing.
The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped.
Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features26
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Campaign Management
  • Campaign Segmentation
  • Chat
  • Communication Management
  • Custom Fields
  • Customer Segmentation
  • Discount Management
  • Drip Marketing
  • Email Integration
  • Engagement Analytics
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Monitoring
  • POS Integration
  • Performance Reports
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Rules-Based Workflow
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • eCommerce Integration
  • Total features10
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Campaign Management
  • Campaign Segmentation
  • Chat
  • Communication Management
  • Custom Fields
  • Customer Segmentation
  • Discount Management
  • Drip Marketing
  • Email Integration
  • Engagement Analytics
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Monitoring
  • POS Integration
  • Performance Reports
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Rules-Based Workflow
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • eCommerce Integration

Integrations

  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations10
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Annex Cloud vs. Exceed.ai

See how Annex Cloud and Exceed.ai stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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