Annex Cloud vs Gnatta Comparison

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Overview

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing,...

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(37)

5

4

3

2

1

12

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.
Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
They are easy to work with, very customer responsive, and an excellent business partner.

Pros

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
The UI and dashboards are also in desperate need of an update.
We are still having inconsistencies and odd occurrences from time to time.

Cons

  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features26
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Campaign Management
  • Campaign Segmentation
  • Communication Management
  • Contact History
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Discount Management
  • Email Integration
  • Email Notifications
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Gamification
  • Gift Card System
  • History Tracking
  • IVR / Voice Recognition
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • POS Integration
  • Performance Metrics
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • SSL Security
  • Scheduled Reporting
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Work Order Management
  • Workflow Management
  • eCommerce Integration
  • Total features38
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Campaign Management
  • Campaign Segmentation
  • Communication Management
  • Contact History
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Discount Management
  • Email Integration
  • Email Notifications
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Gamification
  • Gift Card System
  • History Tracking
  • IVR / Voice Recognition
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • POS Integration
  • Performance Metrics
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • SSL Security
  • Scheduled Reporting
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Work Order Management
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Annex Cloud vs. Gnatta

See how Annex Cloud and Gnatta stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.