Annex Cloud vs Retently Comparison

Overview

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing,...

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(37)

5

4

3

2

1

12

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5.0

(19)

5

4

3

2

1

18

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.
Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
They are easy to work with, very customer responsive, and an excellent business partner.

Pros

I felt good about how my customers thought of my business, but it was wonderful to see it in print.
Easy to use, great customer support, great UI, and did exactly what I needed it to do.
Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization.

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
The UI and dashboards are also in desperate need of an update.
We are still having inconsistencies and odd occurrences from time to time.

Cons

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
They are immediately shown the popup but they've hardly used the site so it annoys them.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features26
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Campaign Management
  • Campaign Segmentation
  • Chat
  • Collaboration Tools
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Email Distribution
  • Email Integration
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Monitoring
  • Multi-Language
  • POS Integration
  • Promotions Management
  • Ratings & Reviews
  • Real Time Notifications
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • Surveys & Feedback
  • Third Party Integration
  • Visitor Management
  • Visual Analytics
  • eCommerce Integration
  • Total features27
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Campaign Management
  • Campaign Segmentation
  • Chat
  • Collaboration Tools
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Email Distribution
  • Email Integration
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Monitoring
  • Multi-Language
  • POS Integration
  • Promotions Management
  • Ratings & Reviews
  • Real Time Notifications
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • Surveys & Feedback
  • Third Party Integration
  • Visitor Management
  • Visual Analytics
  • eCommerce Integration

Integrations

  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations174
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Annex Cloud vs. Retently

See how Annex Cloud and Retently stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.