Anthill Features

Anthill

Customer process management & CRM

4.94/5 (16 reviews)

Anthill Feature Summary

  • Call logging
  • Interaction tracking
  • Customer support
  • List management
  • Sales pipeline management
  • Quotes / proposals
  • Marketing automation
  • Tailored CRM
  • Full customer history
  • Track team performance with sales pipelines
  • 360° personalized dashboards
  • Data filters
  • Export
  • Custom workflows
  • Set triggers and automate repetitive tasks
  • Custom processes for customer interactions
  • Send personalized emails and SMS messages
  • Get feedback with customer surveys
  • Key metrics and performance tracking

Competitor Feature Comparison

API
Activity Tracking
Call List Management
Configurable Workflow
Customer History
Data Filtering
Data Import/Export
Email Integration
Event Triggered Actions
Feedback Automation
Feedback Collection
Feedback Management
Filtered Views
History Tracking
Multi-Channel Communication
Multi-Channel Marketing
Performance Management
Performance Reports
Pipeline Management
Pipeline Reports
Proposal Generation
Quote Management
SMS Integration
Sales Reporting
Surveys & Feedback
Transaction History
Website Integration
Learn moreCompare App
API
Activity Tracking
Call List Management
Configurable Workflow
Customer History
Data Filtering
Data Import/Export
Email Integration
Event Triggered Actions
Feedback Automation
Feedback Collection
Feedback Management
Filtered Views
History Tracking
Multi-Channel Communication
Multi-Channel Marketing
Performance Management
Performance Reports
Pipeline Management
Pipeline Reports
Proposal Generation
Quote Management
SMS Integration
Sales Reporting
Surveys & Feedback
Transaction History
Website Integration
Visit WebsiteCompare App
API
Activity Tracking
Call List Management
Configurable Workflow
Customer History
Data Filtering
Data Import/Export
Email Integration
Event Triggered Actions
Feedback Automation
Feedback Collection
Feedback Management
Filtered Views
History Tracking
Multi-Channel Communication
Multi-Channel Marketing
Performance Management
Performance Reports
Pipeline Management
Pipeline Reports
Proposal Generation
Quote Management
SMS Integration
Sales Reporting
Surveys & Feedback
Transaction History
Website Integration
Visit WebsiteCompare App

Anthill Feature Reviews

15 reviewers had the following to say about Anthill's features:

Duncan Bennett

Feedback

2018-08-07

Financial services, specifically the insurance sector, has many levels of process, compliance and third party sites.

Pros

The ease of navigation and customer support

Cons

I cannot find a con, however phone and account software integration are on the way, which is something that Anthill recognised before we brought it to their attention

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe Rowland

Much more than a CRM

2018-01-27

Enabled us to track our customer experience much more efficiently and dramatically improved our ability monitor the accounts process with ongoing sales and projects.

Pros

Fantastic user friendly interface. Information is clear and accessible with an infinite capacity for customisation to suit the needs of any business.

Cons

Would be great to use as till system rather than linking to third party software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Stone

Nothing is too much trouble for the guys at Anthil in helping you get set up.

2018-06-15

Once used to it the time taken is far less than using multiple systems.

Pros

We made a lot of modifications so that we now do lead management, quotes, invoices, jobs sheets, email marketing, sms reminders etc etc.

Cons

I cannot fault Anthil and their team for these issues due to their great customer service and fast response times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Wollerton

A CRM software that feels intuitively designed for the user

2019-01-15

It was laboursome and tiresome entering and reentering data all the time.

Pros

With the ability to create workflows that reflected and tracked our processes we have ensured that our clients receive optimum service from us from starting their project, keeping payments aligned throughout, and through to any remedials or issues meaning we can offer the best in aftersales care too.

Cons

Nothing. It takes a little time to use the software to really iron out the requirements but CSR and the team have never said 'no' to us. They will always aim to find you a way to make Anthill work for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Anthill


Thank you so much for your fantastic review Adam. Really appreciate it :-)

It has been great working with you and the team and look forward to seeing Bathroom Eleven prosper even more...

Read more
Mark Guest

A welcome breath of fresh air

2018-01-19

A platform for growth that enables me to be confident in developing and refining business improvements. The software's flexibility combined with the unparalleled support received from the team is unique. CRM is not something that can fully describe the platforms capabilities, able to cope with both the volume of usage and the need for specific requirements in their stride.

Pros

The platform has driven sales through process management , helping our users to deliver the experience we expect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Baker

Great software and a cracking team

2020-02-26

We’ve only just started our journey with Anthill but are already started seeing measurable improvements in our operations and processes as a result of the improved accuracy that Anthill provides. We’ve increased productivity in our ordering team by 44%, knocked a week off our product launch timeline and are providing our Sales Staff with more of the information they need and less of what they don’t. In the pipeline we have improvements that utilize the platform’s flexibility and customisations to deliver cost savings by amalgamating overlapping software packages into Anthill delivering the benefits of a one-stop-shop for staff without the issues of a one-size-fits-no-one approach. Working with Anthill has been straight forward and hugely beneficial. They are interested in what you want to achieve and have the technical expertise to get you there.

Pros

The streamlined approach for users, the way it organises processes giving structure and flow to ensure the correct information is captured at the right time. The way the Anthill Team are always open to new ideas or adaptions to the platform to help us get the most from it.

Cons

All the process flows start with a contact as the object (at the moment) which doesn't always work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Anthill


Thank you so much Chris for a fantastic review. It is great to know that since implementing Anthill to Middleton's that the teams are working in a much more organised and productive way. It is great to hear that the Management team can see the benefits so early on.
Really looking forward to implementing all the new benefits we have in the pipeline to add to your platform. An exciting year ahead for both :-)

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Martin Greenwood

A real game changer for our growing business

2018-06-15

Pros

Great service and never ending patience to help us integrate and understand the initial roll out.

Cons

None. We have not had any major issues or found any problem that was not dealt with quickly and easily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Isabelle Gantier-Houston

We have been using the Anthill platform for around 3 years now for 3 different clients.

2018-06-13

Helping our end client.

Pros

It also has a design facility for email marketing.

Cons

There is no telephone number for customer support - sometimes feel that we could resolve issues quicker on the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
LIsa Hicks

Totally transformed our business!

2018-06-06

Enables us to work together much more accurately and effectively.

Pros

We particularly benefit from the reporting side which has proved to be invaluable.

Cons

We really don't have anything other than praise for this software, it really has enabled our team to work together more effectively and productively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
FathAllah Adami

Amazing software - offer multitude of functionalities and very friendly to use. I recommend!

2018-05-18

Perfect for lead generation and engaging customers.

Pros

The Software offers a flexible solution adapted to our business. I love the automation tools and the analytic resulting from the e-mail marketing campaign.

Cons

The visual look of the platform is too basic and KPI's graphs in the dashboard are not hyperlinked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark F

Anthill - Passionate Team who go that extra mile to ensure they exceed your expectations

2019-06-06

Pros

Custom built to suit our individual requirements , from initial conversations through to launch, Anthill as a team have listened and reacted to all our wants and needs , the end result is a very simple easy to use software package that supports my team with customer relations and customer / sales team analysis.

Cons

Non Applicable as any request to Anthill gets a resolution at pace.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Anthill


Thank you so much Mark for your amazing review. It has been great working with you and the team and it is amazing to hear that we have exceeded your expectations :-)
Looking forward to the next phase and another trip to your amazing city...

Read more
Steve Bourn

pleasant, engaging experience all round

2018-05-18

Pros

The team have been brilliant in helping us customise the CRM to our businesses requirements, from our initial enquiry call with customer support representative through to going live with other team member we have received a 5* experience.

Cons

This does not apply as we are very happy with the software and the customer service and would recommend, we do not have any cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Philip Croak

i have worked with this software for many years and is key to our rapid growth.

2018-02-01

It ensures that the whole team is focused and moving towards the same clear goal.

Pros

this software has been a major factor in ensuring that our business is successful. the main issues other companies have when growing is that they take their eye off the existing parts of the business. this software ensures that all aspects of the day to running of a business is tracked and done in a timely manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Raman Sandhu

Brilliant system. Anthill has helped by our business run far more efficiently.

2018-01-18

Pros

The system has made day to day business tasks a lot easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Kerri Brooks

Friendly team, helpful, always came back to me in a timely manner through customisation to launch :)

2018-05-14

Pros

The system has plenty of great features built in whilst still remaining easy to use which I think is a great plus.

Cons

I don't have any cons for the software or the team its all positive, they were by far the best company I spoke to from the several others I had made enquiries to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more