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Antlere vs Halo Service Desk Comparison

Overview

Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms...

Halo Service Desk is a cloud-based helpdesk solution designed to streamline workflow management, operations automation, customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£59.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

(7)

5

4

3

2

1

6

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features15
  • @mentions
  • Alerts / Escalation
  • Assignment Management
  • Availability Management
  • Billing & Invoicing
  • Call Center Management
  • Campaign Segmentation
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contract Management
  • Customer Segmentation
  • Customizable Branding
  • Document Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Feedback Collection
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Referral Tracking
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Resource Management
  • SLA Management
  • SMS Integration
  • Scheduling
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Time & Expense Tracking
  • Trend Analysis
  • Total features35
  • @mentions
  • Alerts / Escalation
  • Assignment Management
  • Availability Management
  • Billing & Invoicing
  • Call Center Management
  • Campaign Segmentation
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contract Management
  • Customer Segmentation
  • Customizable Branding
  • Document Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Feedback Collection
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Referral Tracking
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Resource Management
  • SLA Management
  • SMS Integration
  • Scheduling
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Time & Expense Tracking
  • Trend Analysis

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations17
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Antlere vs. Halo Service Desk

See how Antlere and Halo Service Desk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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