Antlere vs HelpDesk Comparison

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Overview

Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms...

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$4.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(17)

5

4

3

2

1

13

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

The software is very easy for my agents to understand and it is great that they can access it online anywhere.
When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.
Helpdesk is very easy to get started with and is extremely affordable compared to other options.

Cons

Cons

The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
It lacks some of the more advance features that more mature Helpdesk solutions offer. The integration with their livechat product is weak and essentially worthless.
For now nothing particular, it's a young product, so limited in features, but they add features week by week.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features15
  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Automatic Notifications
  • Campaign Segmentation
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Contact History
  • Content Filter
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Filtering
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Performance Reports
  • Ratings & Reviews
  • Referral Tracking
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Search Functionality
  • Sentiment Analysis
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Workflow Management
  • Total features43
  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Automatic Notifications
  • Campaign Segmentation
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Contact History
  • Content Filter
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Filtering
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Performance Reports
  • Ratings & Reviews
  • Referral Tracking
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Search Functionality
  • Sentiment Analysis
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Antlere vs. HelpDesk

See how Antlere and HelpDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.