CiviCRM Pricing, Features, Reviews & Comparison of Alternatives

CiviCRM

Open source CRM for nonprofits, civic sector & advocacy orgs

4.2/5 (33 reviews)

CiviCRM overview

What is CiviCRM?

"CiviCRM
is a web-based, open source, Constituent Relationship Management (CRM)
software Created to be used by non-profit organizations.
Being
a non profit open source app itself, CiviCRM understands the most
important thing that non-profits are required to do, and that is
creating and nurturing the relationship between themselves and their
constituents. This takes a little more than just collecting constituent
data- it’s really about keeping good relations with your supporters over
long periods of time.
To
Address this, CiviCRM made a strong web-based, open source, easy to
use, CRM to accomplish the highest expectations of anyone who uses it.
Unlike proprietary software, CiviCRM listens to it’s users and each
update addresses the real needs of the people who use it.
Given
a whole slew of features to sink their teeth into, organizations can
easily accomplish their goals via CiviCRM through
contact/event/member/case management, fundrasing, mass e-mail marketing,
peer-to-peer campaigns, and much much more.
CiviCRM
supports over 20 languages including: Chinese (Taiwan, China), Dutch,
English (Australia, Canada, U.S., UK), French (France, Canada), German,
Italian, Japanese, Russian, and Swedish."
civicrm.org

Pricing

Starting from
$10/month
Pricing options
Subscription
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 9 other languages, French, German, Italian, Japanese, Norwegian, Portuguese, Russian, Spanish, Swedish
CiviCRM - Contacts - Indivdual, Household, and Organization Contacts Tutorial

CiviCRM user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.1
  3.7
  3.7
Jonathan Lyons

Our go-to for Associations and others

Reviewed 2016-05-20
Review Source: GetApp

CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox. It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events. CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause. We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users. The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply.

Pros
Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.

Cons
It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.

Rating breakdown

Ease of use
Customer support

Minimize review

Youssef Youssef

Great potential and features

Used weekly for 2+ years
Reviewed 2020-10-14
Review Source: Capterra

Pros
The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across.

Cons
The user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Alex M

A versatile but clunky CRM software

Reviewed 2016-07-22
Review Source: Software Advice

Pros
CiviCRM is extremely versatile and customizable. We use it to produce letters to donors and large mailing lists for various functions. If you have a fair amount of technical web knowledge, you can integrate your database with other online software like MailChimp. It is also FREE!

Cons
CiviCRM is pretty clunky and not pleasing to the eye. While you can segment your database in almost any way with the search features, it's often nearly impossible to know which version of the search interface you should use: Advanced Search? Search Builder? Full-text Search???????

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

Minimize review

Richard Monyer

A great option for a CRM if you have the staff to maintain the software

Used weekly for 2+ years
Reviewed 2020-09-11
Review Source: Capterra

Overall, CiviCRM is a great choice for those organizations that have the qualified staff to maintain the backend intricacies along with those who can perform the customizations and those to enter the data.

Pros
I liked that it was open source and maintained by volunteers. It was fairly easy to add to our Wordpress website and very flexible as far as customizations and shaping it to match our processes.

Cons
It was hard to upgrade if too many releases went by since you were supposed to do one at a time. I almost had a database disaster during one of the updates and lost a couple days to recover the data. Since that point, we had to just run with the last working version. Also, it doesn't integrate with QuickBooks Online, so there was double bookkeeping involved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Chelsea Steinauer-Scudder

A wonderful experience with CiviCRm

Reviewed 2016-04-26
Review Source: Software Advice

Pros
I work for a very small and relatively new non-profit organization and CiviCRM has been the perfect combination of intuitive/ user-friendly, as well as adaptive to our unique needs as we continue to define our direction, expand our scope, and grow to reach a larger audience. Civi has allowed us to track and maintain well-rounded profiles of our constituents, donors, participants, and volunteers -- many of whom fit into multiple of these categories. I have a lot left to learn about Civi and when I get stumped, I can almost always find the answer in the forums online or through our vendor.

Cons
I've had the most difficulty with CiviCRM integrating into our Mailchimp account and newsletter. Overall, it's worked quite well but there have been several glitches and several times where the solution or steps to take to fix a problem were not at all obvious (to me, at least!).

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

CiviCRM pricing

Starting from
$10/month
Pricing options
Subscription
Open source
View Pricing Plans

the basic plan is $10, the standard is $25, and the pro plan is $50 a month, with each one sequentially suited for larger organizations.

CiviCRM features

Contact Management
Reporting & Statistics

API (450 other apps)
Activity Dashboard (296 other apps)
Activity Tracking (202 other apps)
Automatic Notifications (239 other apps)
Calendar Management (210 other apps)
Custom Fields (164 other apps)
Customer Database (202 other apps)
Customizable Branding (252 other apps)
Customizable Reporting (189 other apps)
Customizable Templates (213 other apps)
Data Import/Export (228 other apps)
Electronic Payments (174 other apps)
Email Integration (224 other apps)
Real Time Data (157 other apps)
Reminders (210 other apps)
Social Media Integration (201 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (301 other apps)

Videos and tutorials

Additional information for CiviCRM

Key features of CiviCRM

  • Contributions
  • Communications
  • Peer-To-Peer Fundraisers
  • Events
  • Members
  • Case management
  • Advocacy campaign management
  • Contact management
View All Features