CiviCRM vs CharityEngine Comparison

Overview

CiviCrm is a open software for organizing and handling donations, contacts, and other things regarding non-profit organizations.

CharityEngine all-in-one CRM is designed to grow & scale Nonprofits of all sizes. Get the best-in-breed tech, integration...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$149.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(33)

5

4

3

2

1

15

14

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

3.8

(18)

5

4

3

2

1

8

2

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
56%
would recommend this app

Pros

CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition.
I would recommend with reserve. Still very useful, if you do not have the budget to opt for better services.
CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause.

Pros

I am able to keep really good track of the donors I am responsible for, so CharityEngine is a very effective tool for me.
Each and every feature within CharityEngine continues to inspire individual growth within myself as the opportunities are endless.
Robust functionality that facilitates/addresses all of our fundraising, marketing and donor management needs. Very responsive customer support.

Cons

I have had some trouble using the scheduled mailings feature. Once the mailing didn't go out at all.
It's built on soon-to-be deprecated software, so investing in its deployment might be a little risky.
Sadly lacking documentation on creating extensions.

Cons

We are still in "sandbox" mode after four months very poor, slow, unresponsive customer support, not intuitive or user-friendly. Lots of mistakes pulling in new donor data.
Tracking of changes to records is not captured as to who made changes and when which can be a problem.
Right now, going through the "callibration" period is extremely painful.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features4
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Auction Management
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • CRM Integration
  • Campaign Management
  • Campaign Scheduling
  • Case Management
  • Channel Management
  • Click Tracking
  • Client Portal
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import
  • Data Import/Export
  • Database Integration
  • Design Management
  • Direct Mail Management
  • Document Templates
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • File Management
  • Follow-up Scheduling
  • Forms Management
  • Fraud Detection
  • GPS
  • GPS Integration
  • Grants Management
  • HTML5 Technology
  • Help Desk Management
  • History Tracking
  • Image Library
  • Landing Page Templates
  • Mailing List Management
  • Member Account Access
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Booking Integration
  • Order Confirmation
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI DSS Compliance
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Preview Functionality
  • Process Control
  • Productivity Reporting
  • Project Templates
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Records Management
  • Registration Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Retention Management
  • SMS Integration
  • SMS Marketing Managment
  • Sales Integration
  • Scheduled Reporting
  • Scheduling
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Transaction History
  • URL Customization
  • Video Management
  • Volunteer Management
  • Web Analytics
  • Web Forms
  • Web Traffic Reporting
  • Website Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management
  • Total features139
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Auction Management
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • CRM Integration
  • Campaign Management
  • Campaign Scheduling
  • Case Management
  • Channel Management
  • Click Tracking
  • Client Portal
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import
  • Data Import/Export
  • Database Integration
  • Design Management
  • Direct Mail Management
  • Document Templates
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • File Management
  • Follow-up Scheduling
  • Forms Management
  • Fraud Detection
  • GPS
  • GPS Integration
  • Grants Management
  • HTML5 Technology
  • Help Desk Management
  • History Tracking
  • Image Library
  • Landing Page Templates
  • Mailing List Management
  • Member Account Access
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Booking Integration
  • Order Confirmation
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI DSS Compliance
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Preview Functionality
  • Process Control
  • Productivity Reporting
  • Project Templates
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Records Management
  • Registration Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Retention Management
  • SMS Integration
  • SMS Marketing Managment
  • Sales Integration
  • Scheduled Reporting
  • Scheduling
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Transaction History
  • URL Customization
  • Video Management
  • Volunteer Management
  • Web Analytics
  • Web Forms
  • Web Traffic Reporting
  • Website Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management

Integrations

  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations20
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches