AppointmentPlus vs Mend Comparison

Overview

Appointment scheduling software the was built to scale. AppointmentPlus serves over 10,000 locations worldwide, with over...

Achieve single digit no-show rates and 90+% patient engagement powered by A.I. AI no-show and cancellation predictors, reminders,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

66

40

15

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

93

74

26

12

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well.
Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable.
This is a great software for spa's to work with because of its extra features and functionality. I liked the space it gives to add as many employees as needed and the way it was set up.

Pros

Mend overall is a very convenient app with great potential. M excited to see Mend continue to progress as our company expands.
I like the ability to use the service with both the website and the mobile app. Customer service has a chat feature which is very helpful and timely.
It was great for simpler messaging, but a little more difficult when insurance arrangements were complicated. Overall it was a good experience.

Cons

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.
Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients.
Years of unresolved issues. Very lackadaisical attitude toward fixing bugs.

Cons

A bit complicated, especially the API, it affects the performance. Sometime it's a bit unstable, we saw defects slipping through.
I have less no shows as I can still see clients with transportation or weather related problems.
Some of my clients still have some trouble understanding the software, and I've had to spend some time explaining it to them instead of being able to look it up themselves.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features31
  • API
  • Access Control
  • Accounting Management
  • Active Directory Integration
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Assessment Management
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Sync with Google
  • Charting
  • Chat
  • Clock In / Out
  • Commission Calculations
  • Credit Card Processing
  • Customizable Branding
  • Data Import/Export
  • Demographic Data Collection
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Alerts
  • Event Scheduling
  • Facility Scheduling
  • Feedback Collection
  • HIPAA Compliance
  • Instant Messaging
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Language
  • Multi-Location
  • Online Booking Integration
  • POS
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • Self Service Portal
  • Surveys & Feedback
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • iCalendar Support
  • Total features24
  • API
  • Access Control
  • Accounting Management
  • Active Directory Integration
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Assessment Management
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Sync with Google
  • Charting
  • Chat
  • Clock In / Out
  • Commission Calculations
  • Credit Card Processing
  • Customizable Branding
  • Data Import/Export
  • Demographic Data Collection
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Alerts
  • Event Scheduling
  • Facility Scheduling
  • Feedback Collection
  • HIPAA Compliance
  • Instant Messaging
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Language
  • Multi-Location
  • Online Booking Integration
  • POS
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • Self Service Portal
  • Surveys & Feedback
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • iCalendar Support

Integrations

  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppointmentPlus vs. Mend

See how AppointmentPlus and Mend stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.