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AppointmentPlus vs Workiz Comparison

Overview

Appointment scheduling software the was built to scale. AppointmentPlus serves over 10,000 locations worldwide, with over...

Workiz is the only field service management and communication platform for small-medium on-demand businesses in North America,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$65.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

67

40

16

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.6

(82)

5

4

3

2

1

60

18

1

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well.
Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable.
This is a great software for spa's to work with because of its extra features and functionality. I liked the space it gives to add as many employees as needed and the way it was set up.

Pros

One of the best products in the market. Very user friendly and it helps find jobs in such an innovative way.
The software is a great communication tool between the office the teams in the field and most important the client. Scheduling is a very easy and offers a clear view of the daily and weekly plan.
It's a field service solution, but has an awesome phone number and lead tracking system built-in, which is great for marketers or anyone trying to figure out their RIO.

Cons

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.
Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients.
Years of unresolved issues. Very lackadaisical attitude toward fixing bugs.

Cons

Absolutely HORRIBLE customer and tech support. The owner has an incredibly poor attitude.
Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items.
But its usually fixed fairly quickly. Also Had issues with jobs sending properly and call recording being delayed.
  • Vendor responds to reviews
  • Last review21 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features31
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Tracking
  • Client Management
  • Commission Calculations
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Estimating
  • Event Scheduling
  • Facility Scheduling
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Lead Management
  • Location Tracking
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Location
  • POS
  • Permission Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Task Management
  • Third Party Integration
  • User Management
  • iCalendar Support
  • Total features44
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Tracking
  • Client Management
  • Commission Calculations
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Estimating
  • Event Scheduling
  • Facility Scheduling
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Lead Management
  • Location Tracking
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Location
  • POS
  • Permission Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Task Management
  • Third Party Integration
  • User Management
  • iCalendar Support

Integrations

  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations9
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppointmentPlus vs. Workiz

See how AppointmentPlus and Workiz stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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