AppointmentPlus vs ServiceTitan Comparison

Overview

Appointment scheduling software the was built to scale. AppointmentPlus serves over 10,000 locations worldwide, with over...

ServiceTitan is a cloud-based field service management solution designed for electrical, plumbing, HVAC, garage door, chimney,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

66

40

15

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

121

22

3

3

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well.
Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable.
This is a great software for spa's to work with because of its extra features and functionality. I liked the space it gives to add as many employees as needed and the way it was set up.

Pros

Service Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology.
Their support system is amazing, you can always reach someone, customer notifications is a HUGE plus and their customer record design is great.
It has improved so much of our business and we can't believe we ever worked without it. The pace of innovation at ST is quick which makes us excited for even more improved features.

Cons

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.
Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients.
Years of unresolved issues. Very lackadaisical attitude toward fixing bugs.

Cons

It revealed so many areas where we were lacking and that is uncomfortable to find out about your business.
Is this even a question. I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.
I really can't name a con for the product. Only thing I can think of is sometimes ServiceTitan lags and that can hamper your operations momentarily.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features31
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Analytics
  • Appointment Management
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Backup Management
  • Billing & Invoicing
  • Business Intelligence
  • CAN SPAM Compliance
  • CRM Integration
  • Calendar Sync with Google
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analysis
  • Commission Calculations
  • Compliance Management
  • Credit Card Processing
  • Customer Experience Management
  • Customizable Reporting
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Email Alerts
  • Email Marketing Management
  • Event Scheduling
  • Facility Scheduling
  • GPS Integration
  • Geolocation
  • HIPAA Compliance
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Location Tracking
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • POS
  • Payroll Integration
  • Payroll Management
  • Pro Forma Invoices
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Revenue Management
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Surveys & Feedback
  • Third Party Integration
  • Timesheets
  • User Management
  • Web Traffic Reporting
  • Website Integration
  • Workflow Management
  • iCalendar Support
  • Total features57
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Analytics
  • Appointment Management
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Backup Management
  • Billing & Invoicing
  • Business Intelligence
  • CAN SPAM Compliance
  • CRM Integration
  • Calendar Sync with Google
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analysis
  • Commission Calculations
  • Compliance Management
  • Credit Card Processing
  • Customer Experience Management
  • Customizable Reporting
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Email Alerts
  • Email Marketing Management
  • Event Scheduling
  • Facility Scheduling
  • GPS Integration
  • Geolocation
  • HIPAA Compliance
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Location Tracking
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • POS
  • Payroll Integration
  • Payroll Management
  • Pro Forma Invoices
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Revenue Management
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Surveys & Feedback
  • Third Party Integration
  • Timesheets
  • User Management
  • Web Traffic Reporting
  • Website Integration
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations9
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppointmentPlus vs. ServiceTitan

See how AppointmentPlus and ServiceTitan stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.