AppointmentPlus vs SimplyBook.me Comparison

Overview

Appointment scheduling software the was built to scale. AppointmentPlus serves over 10,000 locations worldwide, with over...

SimplyBook.me is an online booking system for SMEs and enterprises across all service-providing industries. With SimplyBook.me...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

66

40

15

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

544

215

32

10

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well.
Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable.
This is a great software for spa's to work with because of its extra features and functionality. I liked the space it gives to add as many employees as needed and the way it was set up.

Pros

A great software, very flexible and easy to implement in various business realities we have implemented it for a photographs studio and they loved it.
It is a great product-- I am only on free version, I can imagine the benefits when I grow and move to a paid plan. I appreciate that I am allowed to grow my business on the free plateform.
The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic.

Cons

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.
Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients.
Years of unresolved issues. Very lackadaisical attitude toward fixing bugs.

Cons

Terrible Customer Service, terrible service, they turn your platform off without any prior warning because their staff made mistakes when you needed help. AT the end they do nothing at all to fix it.
At first, we had some trouble with our agents receiving notifications when the appointment was booked. Turned out to be user error.
The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features31
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Management
  • Active Directory Integration
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Audit Trail
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Management
  • Client Portal
  • Commission Calculations
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Event Calendar
  • Event Scheduling
  • Facility Scheduling
  • Feedback Collection
  • Feedback Management
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • Image Library
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking Integration
  • POS
  • POS Integration
  • Performance Reports
  • Permission Management
  • Product Catalog
  • Promotions Management
  • Question Branching
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Sales Reporting
  • Social Media Integration
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integration
  • User Management
  • User Photos
  • Web Forms
  • Website Integration
  • Website Management
  • Widgets
  • iCalendar Support
  • Total features74
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Management
  • Active Directory Integration
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Audit Trail
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Management
  • Client Portal
  • Commission Calculations
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Event Calendar
  • Event Scheduling
  • Facility Scheduling
  • Feedback Collection
  • Feedback Management
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • Image Library
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking Integration
  • POS
  • POS Integration
  • Performance Reports
  • Permission Management
  • Product Catalog
  • Promotions Management
  • Question Branching
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Sales Reporting
  • Social Media Integration
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integration
  • User Management
  • User Photos
  • Web Forms
  • Website Integration
  • Website Management
  • Widgets
  • iCalendar Support

Integrations

  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations24
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppointmentPlus vs. SimplyBook.me

See how AppointmentPlus and SimplyBook.me stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.