AppointmentPlus vs TrackTik Comparison

Overview

Appointment scheduling software the was built to scale. AppointmentPlus serves over 10,000 locations worldwide, with over...

TrackTik’s integrated security workforce management software offers security service companies complete control of every...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$299.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

66

40

15

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.2

(74)

5

4

3

2

1

34

26

10

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well.
Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable.
This is a great software for spa's to work with because of its extra features and functionality. I liked the space it gives to add as many employees as needed and the way it was set up.

Pros

User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates.
Good analytics function available to find out the strength and weakness from the report. Users can use this software to find out client’s behaviors to best satisfy their needs.
TrackTik provides a lot of functionality, and has a great support team that is very helpful.

Cons

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.
Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients.
Years of unresolved issues. Very lackadaisical attitude toward fixing bugs.

Cons

However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this.
Trying to get anything done is really frustrating. Expect to wait days or weeks for "support" to get back to you, and 9/10 times the response is that the problem can't be duplicated.
The only problem that I have run into a few times is that it can be a little hard to navigate sometimes, to find the function I'm looking for.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features31
  • API
  • Access Control
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Billing & Invoicing
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Sync with Google
  • Charting
  • Client Portal
  • Commission Calculations
  • Compliance Management
  • Contract Management
  • Credit Card Processing
  • Customizable Reporting
  • Data Import/Export
  • Email Alerts
  • Event Scheduling
  • Exceptions Management
  • Facility Scheduling
  • GPS
  • HIPAA Compliance
  • Knowledge Base Management
  • Location Tracking
  • Microsoft Outlook Integration
  • Multi-Location
  • POS
  • Payroll Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access
  • Reporting & Statistics
  • Room Booking
  • Route Management
  • Route Optimization
  • Rules-Based Workflow
  • SMS Integration
  • Self Service Portal
  • Status Tracking
  • Trend Analysis
  • User Management
  • iCalendar Support
  • Total features26
  • API
  • Access Control
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Billing & Invoicing
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Sync with Google
  • Charting
  • Client Portal
  • Commission Calculations
  • Compliance Management
  • Contract Management
  • Credit Card Processing
  • Customizable Reporting
  • Data Import/Export
  • Email Alerts
  • Event Scheduling
  • Exceptions Management
  • Facility Scheduling
  • GPS
  • HIPAA Compliance
  • Knowledge Base Management
  • Location Tracking
  • Microsoft Outlook Integration
  • Multi-Location
  • POS
  • Payroll Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access
  • Reporting & Statistics
  • Room Booking
  • Route Management
  • Route Optimization
  • Rules-Based Workflow
  • SMS Integration
  • Self Service Portal
  • Status Tracking
  • Trend Analysis
  • User Management
  • iCalendar Support

Integrations

  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppointmentPlus vs. TrackTik

See how AppointmentPlus and TrackTik stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.