AppointmentPlus vs UpKeep Comparison

Overview

Appointment scheduling software the was built to scale. AppointmentPlus serves over 10,000 locations worldwide, with over...

UpKeep is a mobile computerized maintenance management software (CMMS) which allows users to manage their team, assign work...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

66

40

15

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

793

320

32

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well.
Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable.
This is a great software for spa's to work with because of its extra features and functionality. I liked the space it gives to add as many employees as needed and the way it was set up.

Pros

M normally not at my facility when the tickets are being worked on so these functions help to make the jobs understood to the best of our abilities.
This is very helpful in the management of our commercial building and helping to keep our tenants happy with the efficient management of our resources.
Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out straight away and every question gets answered promptly.

Cons

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.
Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients.
Years of unresolved issues. Very lackadaisical attitude toward fixing bugs.

Cons

It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send. There have been a few frustrated users at this point.
Other systems we have used were so complicated staff members would just send emails or texts to the maintenance team which just get lost in the chaos.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features31
  • API
  • Access Control
  • Accounting Management
  • Action Management
  • Action Planning
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Asset Lifecycle Management
  • Asset Management
  • Audit Trail
  • Automatic Notifications
  • Barcode Generation
  • Barcode Printing
  • Barcode Scanning
  • Barcode Support
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Sync with Google
  • Chat
  • Commission Calculations
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Signature Capture
  • Email Alerts
  • Email Notifications
  • Equipment Maintenance
  • Event Scheduling
  • Facility Scheduling
  • Fixed Asset Management
  • Forms Management
  • HIPAA Compliance
  • History Tracking
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Order Tracking
  • POS
  • Physical Asset Tracking
  • Predictive Analytics
  • Prioritizing
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Request Routing
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • Scheduled Reporting
  • Status Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • User Management
  • Video Support
  • Work Order Management
  • Workflow Management
  • iCalendar Support
  • Total features64
  • API
  • Access Control
  • Accounting Management
  • Action Management
  • Action Planning
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Appointment Management
  • Asset Lifecycle Management
  • Asset Management
  • Audit Trail
  • Automatic Notifications
  • Barcode Generation
  • Barcode Printing
  • Barcode Scanning
  • Barcode Support
  • Business Intelligence
  • CAN SPAM Compliance
  • Calendar Sync with Google
  • Chat
  • Commission Calculations
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Signature Capture
  • Email Alerts
  • Email Notifications
  • Equipment Maintenance
  • Event Scheduling
  • Facility Scheduling
  • Fixed Asset Management
  • Forms Management
  • HIPAA Compliance
  • History Tracking
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Order Tracking
  • POS
  • Physical Asset Tracking
  • Predictive Analytics
  • Prioritizing
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Request Routing
  • Room Booking
  • Rules-Based Workflow
  • SMS Integration
  • Scheduled Reporting
  • Status Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • User Management
  • Video Support
  • Work Order Management
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppointmentPlus vs. UpKeep

See how AppointmentPlus and UpKeep stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.