Appointment Reminder vs Luma Health Comparison

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Overview

Appointment Reminder is a reminder scheduling tool for bookings which can be integrated with existing booking calendars such...

Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(27)

5

4

3

2

1

22

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.7

(31)

5

4

3

2

1

24

6

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I think there are some steps that could be taken to improve appointment reminder, but right now, I think it's the best solution out there.
I love this software, it's so easy to use and it's just great. Especially since I can't remember anything.
Ease of us was a nice feature the options to text or email were great.

Pros

It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.
There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.

Cons

I have been using it for five years and never had a single problem - until my PC broken down. They let me upgrade the software and move it to the new computer by transfer the license.
Our appointments are booked sometimes months in advance. If a client misses, it is hard to get them back in and if they miss, we can't fill the spot therefore lose revenue.
It can be a little difficult to schedule two appointments with the same start time, but it can be done.

Cons

This was unacceptable and rendered the online booking useless.
SOMETIMES WHILE ENTERING INFO YOU GET ALOT OF WARNINGS POPPING UP ON BOTH OF SCREEN.
We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.
  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features24
  • @mentions
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Appointment Management
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Categorization
  • Charting
  • Chat
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Document Storage
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Event Calendar
  • Feedback Automation
  • Feedback Management
  • Follow-up Scheduling
  • Forms Management
  • HIPAA Compliance
  • Multi-Location
  • Permission Management
  • Planning Tools
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Updates
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Widgets
  • Workflow Management
  • iCalendar Support
  • Total features43
  • @mentions
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Appointment Management
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Categorization
  • Charting
  • Chat
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Document Storage
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Event Calendar
  • Feedback Automation
  • Feedback Management
  • Follow-up Scheduling
  • Forms Management
  • HIPAA Compliance
  • Multi-Location
  • Permission Management
  • Planning Tools
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Updates
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Widgets
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luma Health

All around wonderful

Reviewed 2 years ago

With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them!

Pros

Optional appointment waitlist feature Customizable appointment Reminder Local number (for reminders) Positive feedback from patients feeds to social media and other web outlets (customizable) Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients Seamless connectivity with our EHR system (NextGen)

Cons

We have one type of appointment (infusion) that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it’s an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Luma Health

Luma Health

Reviewed a year ago

Previously we only had patient appointment reminders via phone calls, now patients can determine if they prefer a phone call or prefer a text message reminder. We seamlessly integrate new patients into the schedule with an easy new referral process through Luma, and we maintain full schedules through automated technology versus staff time in rescheduling when a patient cancels their appointment.

Pros

Luma is very user friendly and provides more options to patients as they are referred to the practice as well as ongoingly with appointment recalls. We have it integrated with our Practice Management system-Allscripts and it helps us maintain a full schedule as well as quickly schedule new referral patients from other offices.

Cons

The monthly spend is more than what we were paying before, but the functionality outweighs the cost over the long term.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luma Health

Luma Health is A Gamechanger for Any Medical Practice

Reviewed a year ago

My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.

Pros

Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming...

Cons

Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning.

Vendor response

Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy!

Appointment Reminder vs. Luma Health

See how Appointment Reminder and Luma Health stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.