Appointment Reminder vs MessageKite Comparison

Overview

Appointment Reminder is a reminder scheduling tool for bookings which can be integrated with existing booking calendars such...

MessageKite is a front-desk communication software designed to help music schools and businesses manage interactions with...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$14.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(27)

5

4

3

2

1

22

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.2

(13)

5

4

3

2

1

5

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I think there are some steps that could be taken to improve appointment reminder, but right now, I think it's the best solution out there.
I love this software, it's so easy to use and it's just great. Especially since I can't remember anything.
Ease of us was a nice feature the options to text or email were great.

Pros

Overall, we've been very happy with this software and are grateful for it.
I love that I am able to use a text message service straight from my business phone. It helps to keep in touch with my client base.
Still a good experience overall but I think they would benefit greatly from a mobile app and an update to their UI.

Cons

I have been using it for five years and never had a single problem - until my PC broken down. They let me upgrade the software and move it to the new computer by transfer the license.
Our appointments are booked sometimes months in advance. If a client misses, it is hard to get them back in and if they miss, we can't fill the spot therefore lose revenue.
It can be a little difficult to schedule two appointments with the same start time, but it can be done.

Cons

The alert for the notifications is the most annoying sound ever. There is no way to choose a different tone/sound or to adjust the volume.
The alert sound is horrendous. I use a lot of other audio features on my work computer throughout the day, and I've had to mute the Messagekite browser tab to escape the sound.
Some emojis or images that client's send me show up as weird characters or just blank texts. I never know what i'm missing as it could be important.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features24
  • Application Integration
  • Appointment Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Categorization
  • Chat
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Event Calendar
  • Follow-up Scheduling
  • HIPAA Compliance
  • History Tracking
  • Instant Messaging
  • Multiple User Accounts
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • SMS Integration
  • SSL Security
  • Scheduling
  • Tagging
  • Third Party Integration
  • iCalendar Support
  • Total features18
  • Application Integration
  • Appointment Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Categorization
  • Chat
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Event Calendar
  • Follow-up Scheduling
  • HIPAA Compliance
  • History Tracking
  • Instant Messaging
  • Multiple User Accounts
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • SMS Integration
  • SSL Security
  • Scheduling
  • Tagging
  • Third Party Integration
  • iCalendar Support

Integrations

  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

MessageKite

Feedback

Reviewed 3 months ago
Pros

Easy to use, like to be able to send out appointment reminders.

Cons

Wish is was app-based. Would be nice to have it on my phone after hours and weekends as I don't always see the alerts come through in my email.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

MessageKite

Excellent option for inexpensive SMS marketing software

Reviewed 4 months ago

We had wanted to implement a text messaging service so that we could reach out customers in that way too, but had always found it to be cost-prohibitive. With MessageKite, we get everything we need at a very reasonable rate.

Pros

After extensive research into our options for SMS marketing, I was very discouraged by the lack of affordable options. We are a small retail boutique and didn't have the budget for some of the more robust options available. We decided to give MessageKite a try with their free trial option, and fell in love! It's super simple to use, very user-friendly, with customizable templates you can build that allow you to easily respond to your business' FAQs. They also have automated messaging options for appointment reminders, and you can group your contacts into specific categories so that you can send one kind of text to one group, without having to choose each contact you want to include individually. Overall, we've been very happy with this software and are grateful for it.

Cons

My only complaint with the software is that there's no way for a fully automated response to take place other than an appointment reminder, so when a customer opts in to your texts with a set phrase, for instance, there's no way for the software to trigger an automated response, such as "Please confirm your opt-in" etc. That makes the process a little more labor-intensive, but overall, it's a very minor issue when you consider that the templates make responding super easy, and the value of the software for the price is amazing.

Vendor response

Dear Lindsey, thank you so much for your feedback and support. We're working hard on our SMS marketing solution that will allow your customers to opt-in and keyword campaigns. Stay tuned!

Appointment Reminder vs. MessageKite

See how Appointment Reminder and MessageKite stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.