Appointment Reminder vs Relatient Comparison

Overview

Appointment Reminder is a reminder scheduling tool for bookings which can be integrated with existing booking calendars such...

Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(27)

5

4

3

2

1

22

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.7

(19)

5

4

3

2

1

14

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I think there are some steps that could be taken to improve appointment reminder, but right now, I think it's the best solution out there.
I love this software, it's so easy to use and it's just great. Especially since I can't remember anything.
Ease of us was a nice feature the options to text or email were great.

Pros

The outreach model has made a significant improvement in our no-show rates, it dropped from 11-12% to 5-6% improving access to care, physician productivity and revenue.
This is a fantastic software that is easy to use, and integrates with our EMR software to save time and removed unnecessary steps for our staff.
We really love Relatient. It does a great job at doing what it does.

Cons

I have been using it for five years and never had a single problem - until my PC broken down. They let me upgrade the software and move it to the new computer by transfer the license.
Our appointments are booked sometimes months in advance. If a client misses, it is hard to get them back in and if they miss, we can't fill the spot therefore lose revenue.
It can be a little difficult to schedule two appointments with the same start time, but it can be done.

Cons

Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added.
Have had some trouble getting a response from customer service to fix an issue.
Patients, from time to time, complain that they get to many reminders.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features24
  • Activity Dashboard
  • Analytics
  • Application Integration
  • Appointment Management
  • Approval Process Control
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Categorization
  • Chat
  • Client Portal
  • Collections Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Custom Forms
  • Customizable Branding
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Event Calendar
  • Feedback Collection
  • Follow-up Scheduling
  • HIPAA Compliance
  • Instant Messaging
  • Monitoring
  • Multi-Location
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Registration Management
  • Reminders
  • Retention Management
  • SMS Integration
  • SSL Security
  • Secure Login
  • Self Service Portal
  • Survey Management
  • Tagging
  • Third Party Integration
  • Two-Factor Authentication
  • Voice Mail
  • iCalendar Support
  • Total features37
  • Activity Dashboard
  • Analytics
  • Application Integration
  • Appointment Management
  • Approval Process Control
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Categorization
  • Chat
  • Client Portal
  • Collections Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Custom Forms
  • Customizable Branding
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Event Calendar
  • Feedback Collection
  • Follow-up Scheduling
  • HIPAA Compliance
  • Instant Messaging
  • Monitoring
  • Multi-Location
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Registration Management
  • Reminders
  • Retention Management
  • SMS Integration
  • SSL Security
  • Secure Login
  • Self Service Portal
  • Survey Management
  • Tagging
  • Third Party Integration
  • Two-Factor Authentication
  • Voice Mail
  • iCalendar Support

Integrations

  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations9
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Relatient

Pleased with all of their products

Reviewed a year ago

Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.

Pros

The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.

Cons

The lack of customization when it comes to recall messages, which is a large part of our patient engagement.

Vendor response

Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Relatient

Valued business partner

Reviewed a year ago

In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.

Pros

The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there...

Cons

We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.

Vendor response

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

Appointment Reminder vs. Relatient

See how Appointment Reminder and Relatient stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.