Appointy vs Genbook Comparison

Overview

Appointy is a simple, functional and power scheduling software designed for small businesses

Genbook is a smart and simple all-in-one online scheduling solution that helps small business entrepreneurs in hair, beauty...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

189

60

8

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

198

55

3

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Excellent customer service, everything was clearly explained, immediate answers, very friendly, very helpful.
Appointy was pretty easy to set up, even for a computer illiterate person like myself. I had some issues, but they were pretty quickly resolved once I chatted with.
It has all the feature you need for appointments scheduling, it has a free plan to get started, and their support is great. Very easy integration into my website and ease of use for customers.

Pros

My clients love the ease in booking and I can't tell you how many of them have commented on the email/text reminders that come to them, they love that feature.
What I like best about Genbook is it's ease of use and the fact that it's so reliable. I can't recall a time in the 10+ years I have been using it where I have had issues.
It was great to have clients access a scheduling software that was first easy to navigate and also, google friendly. I do love the ability for clients to review and the google connection.

Cons

I lost count how many screen-captured videos I send this company to improve their software. The worst part is that their software is sitting on unreliable foundation that causes periodic outages.
But for the price I pay I wish to have language option (I need Finnish language for my clients). Integration on Facebook is not available what is bad as everyone is offering it now for schedule.
I can't come up with any negative feedback about this service.

Cons

Ve gotten very angry at times, really putting the service representative though a tongue lashing. Not because I’m mean or wanting to be a jerk, but because my business is counting on them.
Clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.
They often miss that last button to confirm their appointment. My old message about setting up their account seems to be defunct.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features50
  • Activity Dashboard
  • Applications Management
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Portal
  • Contact Management
  • Conversion Tracking
  • Credit Card Integration
  • Credit Card Processing
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Facility Scheduling
  • Feedback Collection
  • Forms Management
  • Gift Card System
  • History Tracking
  • Instructor Scheduling
  • Invoice Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking Integration
  • Partial Payments
  • Performance Reports
  • Progress Tracking
  • Promotions Management
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • SMS Integration
  • Sales Analytics
  • Scheduling
  • Secure Login
  • Social Media Integration
  • Subscription Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Web Forms
  • Website Integration
  • Website Management
  • Widgets
  • iCalendar Support
  • Total features64
  • Activity Dashboard
  • Applications Management
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Portal
  • Contact Management
  • Conversion Tracking
  • Credit Card Integration
  • Credit Card Processing
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Facility Scheduling
  • Feedback Collection
  • Forms Management
  • Gift Card System
  • History Tracking
  • Instructor Scheduling
  • Invoice Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking Integration
  • Partial Payments
  • Performance Reports
  • Progress Tracking
  • Promotions Management
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • SMS Integration
  • Sales Analytics
  • Scheduling
  • Secure Login
  • Social Media Integration
  • Subscription Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Web Forms
  • Website Integration
  • Website Management
  • Widgets
  • iCalendar Support

Integrations

  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations15
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Appointy vs. Genbook

See how Appointy and Genbook stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.