Appointy vs Upper Hand Comparison

Overview

Appointy is a simple, functional and power scheduling software designed for small businesses

Upper Hand is the industry-leading software for sports and fitness businesses. Powered by a suite of cloud-based tools, Upper...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$75.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

189

60

8

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.2

(64)

5

4

3

2

1

31

19

7

7

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

Excellent customer service, everything was clearly explained, immediate answers, very friendly, very helpful.
Appointy was pretty easy to set up, even for a computer illiterate person like myself. I had some issues, but they were pretty quickly resolved once I chatted with.
It has all the feature you need for appointments scheduling, it has a free plan to get started, and their support is great. Very easy integration into my website and ease of use for customers.

Pros

As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.
I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.
We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful.

Cons

I lost count how many screen-captured videos I send this company to improve their software. The worst part is that their software is sitting on unreliable foundation that causes periodic outages.
But for the price I pay I wish to have language option (I need Finnish language for my clients). Integration on Facebook is not available what is bad as everyone is offering it now for schedule.
I can't come up with any negative feedback about this service.

Cons

In time, they are always fixed, but it does put a dent in what we do from the admin side as well as the cliental side and it is quite frustrating.
Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.
We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous.
  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features50
  • ACH Payment Processing
  • API
  • Administrative Reporting
  • Applications Management
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Management
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Credit Card Processing
  • Custom Forms
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Demographic Data Collection
  • Discount Management
  • Electronic Payments
  • Email Marketing Management
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • Facility Scheduling
  • Family Memberships
  • Feedback Collection
  • Financial Management
  • Forms Management
  • Fraud Detection
  • Gift Card System
  • History Tracking
  • Instructor Scheduling
  • Invoice Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Language
  • Multi-Location
  • Partial Payments
  • Payroll Management
  • Performance Reports
  • Ratings & Reviews
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Retail Inventory Management
  • SEO Management
  • SMS Integration
  • Sales Analytics
  • Sales Reporting
  • Social Media Integration
  • Team Calendars
  • Third Party Integration
  • Transaction History
  • Video Editing
  • Visitor Registration
  • Web Forms
  • Website Integration
  • Website Management
  • Widgets
  • iCalendar Support
  • Total features35
  • ACH Payment Processing
  • API
  • Administrative Reporting
  • Applications Management
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Management
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Credit Card Processing
  • Custom Forms
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Demographic Data Collection
  • Discount Management
  • Electronic Payments
  • Email Marketing Management
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • Facility Scheduling
  • Family Memberships
  • Feedback Collection
  • Financial Management
  • Forms Management
  • Fraud Detection
  • Gift Card System
  • History Tracking
  • Instructor Scheduling
  • Invoice Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Language
  • Multi-Location
  • Partial Payments
  • Payroll Management
  • Performance Reports
  • Ratings & Reviews
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Retail Inventory Management
  • SEO Management
  • SMS Integration
  • Sales Analytics
  • Sales Reporting
  • Social Media Integration
  • Team Calendars
  • Third Party Integration
  • Transaction History
  • Video Editing
  • Visitor Registration
  • Web Forms
  • Website Integration
  • Website Management
  • Widgets
  • iCalendar Support

Integrations

  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Appointy vs. Upper Hand

See how Appointy and Upper Hand stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.