AppsForOps Timeline Pricing, Features, Reviews & Comparison of Alternatives

AppsForOps Timeline

Customer success management tool with Outlook integration

4.88/5 (16 reviews)

AppsForOps Timeline overview

What is AppsForOps Timeline?

AppsForOps Timeline is a customer success software that provides visibility on customer activity spanning the organization's people, processes and systems. Users can view a timeline of all customer activity directly from within an Outlook inbox, and get the whole picture to help make the right decisions. Activity history includes all emails, calls, notes, tasks, or data flowing in from any external system such as platforms for sales, marketing, customer support, eCommerce, social media, and more.

The AppsForOps timeline loads automatically when an email message is selected or entered and displays all activity such as emails, calls, notes, tasks, or external data relevant to that contact, directly within the user's Outlook inbox. Users can also switch to the company view in order to see all activity across the organization and their colleagues. Company view means that all contacts which share the same domain name will be displayed within a timeline, along with all their relevant content and data. The groups feature enables users to add members to a group to include items to that contact’s or company’s timeline. Users can also select which emails are included within an activity timeline, groupwide or privately. The ‘easy add’ feature creates a folder within the inbox, which allows users to drag and drop emails which will then be automatically included to a timeline.

AppsForOps Timeline includes quick actions functionality which allows users to quickly compose an email or reply to one using an email template which can contain smart tags, which automatically enter the sender or receiver’s name or email address. Channels allow users to feed data from a wide range of of third party apps onto the timeline, including multiple email, CRM, customer support, marketing, accounting, event management, database, eCommerce, social media, and collaboration platforms.
www.appsforops.com

Pricing

Starting from
$10/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
AppsForOps Timeline screenshot: The timeline loads automatically when an email is selected or entered and displays all activity for the contact right in the inboxWhat is AppsForOps TimelineAppsForOps Timeline screenshot: Channels allow users to automatically feed data from thousands of third party apps onto the timeline with minimal integration effort using Microsoft Flow, Zapier or MailChimpAppsForOps Timeline screenshot: Turn information into action by seeing exactly what has changed on each company and whenAppsForOps Timeline screenshot: See all actvivity by channel or by who is sending and receiving the email that has been added to the timelineAppsForOps Timeline screenshot: Quick action tools allow users to quickly compose a new email or reply to an existing email using a template

AppsForOps Timeline reviews

Excellent
14

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.9
  4.6
Anthony Dunkling

Great tool for creating expenses whilst on the road

Used monthly for 6-12 months
Reviewed 2018-02-23
Review Source: GetApp

Pros
The expense claim app allows me to capture the receipts each time I purchase something. These receipts are then stored against the project. At this point in time - I do not have to worry about retaining the receipts - I simply add the receipt against the "expense project/group" that I created initially and then i discard the physical receipt. The expense will be there in AppsForOps - ready for the me to either add another expense or when I am ready, I can submit the 'collection of receipts/expenses' as a whole. There is no need for me to be in the office to do this, I can also do this whilst I wait for my plane home. Within a few moments of submitting, I get a notification that my team leader has received the expense. I can be competent in knowing that within a few days, my team leader will process the expense claims. Each time something has been completed or processed, I will receive another notification. This expense claim app really does provide confidence in that knowing that my out of pocket expenses will be fixed up in a timely manner without having to 'jump through hoops'. I only use my smartphone to capture the expenses and this takes less than a minute, usually capturing the expense within a few minutes of being given the tax invoice (as I know what condition the receipts look like after I take them out of my wallet). In the case of low phone battery, I can use my laptop to finish adding receipts easily switching devices without any inconvenience. The best thing is I know there is no need to chase my team leader. I know the task is with him. I can see it is in his list of things to do. I get alerts when he processes my expense claims. This is complete peace of mind.

Cons
This is probably stating the obvious - A smartphone is required in order to get the most benefit/convenience whilst travelling.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Tony Roupell

AppsForOps - Expense Claim All Good

Used daily for 1-2 years
Reviewed 2016-12-08
Review Source: Capterra

If you a small to medium organisation with needs to save time and money managing expense claims, timesheets, leave etc look no further. AppsForOps offers great value in one package. Personally I use the expense claim app the most. It works on my mobile phone so I can capture expenses on the run. The AppsForOps team regularly publish updates with feature enhancements, such as quick links. Check it out for yourself.

Pros
Mobile friendly Integrates with Zero out of the box Gives me visibility into my workflow requests A lot of thought has been put into screen layouts and backend intelligence to surface the right information at the right time. e.g The timesheet App gives you the option to correct your leave days taken on the day your leave is complete. This is helpful in the IT industry when you often have to cut your leave short or you leave is interrupted.

Cons
There is not much to dislike, in the context of it being an App for Small to Medium business. AFO would lack features that large corporate would want.

Response from AppsForOps


Thanks for the awesome review Tony!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rudi Van der Walt

Pre-Approve Large Expenses

Reviewed 2017-01-03
Review Source: Capterra

As a manager, the AppsForOps "Expense Preapproval" application allow's me to pre-approve business expenses that are above the company predefined expense limits. This ability empowers my staff to operate quick and efficiently without long wait times for in-person/approval meetings with me. It also gives me great control and visibility on those bigger expenses before they incur as well as the ability to approve expenses on the go from my mobile phone.

Response from AppsForOps


Thanks so much for the great feedback Rudi.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Louis Coetzee

No more receipts!

Used daily for 1-2 years
Reviewed 2016-12-08
Review Source: Capterra

The best part of the expense claim app is the fact that with just a few clicks, I can take a picture of the receipt of my purchase right there and then and add this to the expense claim - nothing more to do. Gone are the days of carrying around receipts until I can submit my claim!

Pros
Easy to use, easy to understand and tonnes of functionality

Cons
I can't think of anything that I really dislike about it

Response from AppsForOps


Thanks Louis and great to hear you are finding lots of value using AppsForOps Expense Claim.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Excellent experience

Used daily for 2+ years
Reviewed 2017-12-20
Review Source: GetApp

Pros
Easy to and quick to use. The mobile app and site gives it soft user expierience that cover most use cases.

Cons
The color theme can maybe tweaked a bit, but all and all an exelent expierience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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AppsForOps Timeline pricing

Starting from
$10/month
Pricing options
Subscription
Free trial
View Pricing Plans

Monthly subscription: $10 per user, per month

Annual subscription: $100 per user, per year

AppsForOps Timeline features

API
Activity Dashboard
Activity Tracking
Contact Management
Customizable Templates
Email Integration
Reporting & Statistics
Social Media Integration
Third Party Integration

Automatic Notifications (240 other apps)
Calendar Management (208 other apps)
Custom Fields (165 other apps)
Customer Database (200 other apps)
Customizable Branding (250 other apps)
Customizable Reporting (188 other apps)
Data Import/Export (225 other apps)
Electronic Payments (169 other apps)
Real Time Data (155 other apps)
Reminders (209 other apps)
Surveys & Feedback (183 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for AppsForOps Timeline

Key features of AppsForOps Timeline

  • Health score
  • Customer lifecycle management
  • Customer engagement
  • Account management
  • Account alerts
  • Usage tracking / analytics
  • Timeline
  • Activity tracking
  • Inbox management
  • Third party integration
  • Contact or company view
  • Groups
  • Easy add - folder creation
  • Drag and drop emails
  • Templates
  • Tasks
  • Favorites
  • Reports
  • Health trend
  • Prioritization
  • Customer activity tracking
  • Customer management
  • Contact management
  • Accounting integration
  • CRM integration
  • eCommerce integration
  • Email integration
  • Microsoft Outlook integration
  • Social media integration
  • Database integration
View All Features

Benefits

Get a timeline of all customer activity right within an Outlook email inbox including emails, calls, notes, tasks, and data flowing in from external platforms for sales, marketing, or customer support.

View, track and set customer success metrics for each customer such as their priority, health trend, current health, renewal date, renewal amount, and more.

Turn information into action by keeping up to date on the pulse and see exactly what has changed on each customer and when.

Drill down into all activity and customer success metrics, and see a list of companies and their metrics by channel or by contact with reports.

See the whole picture by keeping track of all customer activity across various departments, even activity which involves colleagues.