AppsForOps Timeline Customer success management tool with Outlook integration ( 4.88/ 5 16 reviews) 175 Alternatives to AppsForOps Timeline
Explore a recommended list of AppsForOps Timeline alternatives for your business in 2020. Compare alternatives to AppsForOps Timeline side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Powering the Business of Learning
What users mention about Thought Industries See all reviews I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease. Thought Industries has robust features that empower our instructional design team to create meaningful and highly effective learning experiences for our learners and clients.
Customer engagement & retention for subscription businesses
What users mention about ChurnZero See all reviews Integration with SFDC is great and it is just so customizable for our needs. The support and our CSM, Chase, has been amazing too. Other teams are amazed when they see how quickly data can be pulled up and exported. They also provide excellent support from answering product questions to more advanced customer success strategy. Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.
Customer Success Software
Candidate Experience Feedback Solution
What users mention about Starred See all reviews Starred helps us to gain useful insights from our clients. Really great - fab tool and Starred are great people to work with. The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.
Accelerate Revenues with Customer Engagement Management
What users mention about Totango See all reviews The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value. I how easy it is to customize some aspects. I like the ability to create segments. The ease of use, ability to quickly and easy customize email campaigns and reports.
Customer success solution for SaaS businesses
What users mention about Custify See all reviews Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support. Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests. Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well. Great software - highly recommend it.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Multi-channel Customer Communication Platform
Customer Onboarding Success in Salesforce
What users mention about TaskRay See all reviews If you need to be able to tie your projects to salesforce object this is a great solution. Has most PM functionality that you would be looking for and is fairly easy to use. I like that it combines a lot of PM features in a flexible interface that pretty seamlessly integrates with the CRM features of Salesforce. Fantastic intuitive project management. Like Kanban, but force.com based.
Knowledge Management Platform for Customer Service
What users mention about Knowledge Center See all reviews I think the greatest benefit of the tool was the ease of use and the ability to have a cloud service instead of hosting on premise. At the end my profit was a very satisfied client who got the best designed technical soltuion for his needs and an optimal price-service ratio. Good experience since the beginning of the project. Responsive and system has all requirements.
Reputation marketing with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. Nice Job integrates perfectly with my scheduling software so it makes receiving reviews very easy. Customer Service is top notch. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Comprehensive Product and Customer Success Platform
Customer success, engagement, and satisfaction tracking
Revenue Intelligence Platform around Sales Activity
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying. Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Power up your customer service
What users mention about Channels See all reviews Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind. The ease of use is definitely the best. Not over complicated at all.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.
Artificial Intelligence-based knowledge management solution
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration. Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.
Digital adoption and onboarding platform
What users mention about UserGuiding See all reviews The overall usability and adaptability with the software is great. You get every chance to customize the software to your liking. My problem is that the first UserGuiding step does not work as it doesn’t not find the starting point on the web page, because this web page is too long to show the entry button on a standard screen. You can show how your product works to your customers in less than 30 seconds. The team is so great and clever so that you can reach them anytime you like.
We help you get virtual business done™
What users mention about Liveoak Technologies See all reviews It is a great experience for myself and our clients. It is the reason we win some deals. The worst part is that it seems to be not working in most needed situations. It has drastically reduced the time it takes to get completed paperwork back from clients and has eliminated errors or missed signature sections.
Chat management tool for contact centers & travel agencies
Collaborative inbox for all communication channels.
What users mention about Trengo See all reviews I like the company and it's staff, very smart people with a sense of humor, great to work with. Everthing in one place with an interface that works like a charm and looks good too. The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly.
Key account management software
Self-service support & customer education platform
What users mention about elevio See all reviews I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
AI-based customer success solution for Salesforce & Dynamics
Data-driven customer success management software
User research platform for teams and product people
Cloud-based Learning Management System
Help desk and customer service solution
What users mention about Gorgias See all reviews Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users. Overall, Gorgias is a great tool for staying on top of customer feedback and providing excellent customer service. They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.
Personalized live customer experience & engagement
App store optimization and review management solution
Customer Success Platform for trial conversion & retention
What users mention about Salesmachine See all reviews I wouldn't recommend them to anyone at this point. Some times it feels like a beta product and they need to improve their support a lot. Sometimes the screens are slow while searching. And I dislike the tasks feature: no notifications, slow, not ok really. They exaggerate features and offer terrible support.
Customer Onboarding Management for Salesforce
What users mention about Taskfeed See all reviews I love how you can easily drag a task and move it to the appropriate place. Also, I love the flexibility of it to create your own board. It was implemented at work and I like it very much, it was easy to use. Support is great and very helpful online team. Ease of use and functionality - great customer service from everyone at TaskFeed. The future of TaskFeed is bright.
LMS for Customer and Partner Training
What users mention about Skilljar See all reviews Very easy to use and set up - and you get great ability to measure what your customers are doing. Highly responsive and supportive as we transition from scrappy startup to mature business. Overall a great software. Great team and great with feature requests.
Video Chat, Cobrowsing, Screen sharing, Certified signature
Subscription & financial metrics in one place
What users mention about ProfitWell See all reviews It's a great tool for any kind of business in order to have a clear view of their customers payments. Accurate, clean interface for subscription revenue analytics dashboard. Super useful when running a SaaS business. Our favorite thing, of course, is that ProfitWell is FREE. Excellent financial reporting and trend tracking software without any cost.
Leading Community Platform for Customer Success & Support
NPS solution for flexible data collection & analysis
What users mention about SurveyMonkey CX See all reviews Reporting in real-time and the ability to add other staff to the platform so they can consume the data on their own. I also appreciate the ability to communicate with stakeholders in an easy way. Very easy to reply to your customers straight from the platform, so you can engage immediately and thank them for providing comments to help your business to become more customer focused. The ease with which i can create surveys and circulate them is amazing. The interface is also awesome and i spend minimum time doing this.
Product user experience software for product & UX teams
What users mention about Userpilot See all reviews Userpilot has everything necessary for good user onboarding. Great feature at an affordable price for a startup. The functionality and ease to introduce customers to your SAAS or service is so powerful that conversions are just unusual. I highly recommend this in place of any free trial approach. User friendlyness and ease to use was good in the beginning, and it’s going from great to amazingly simple.
Customer Success Software
Online training & learning management software (LMS)
What users mention about LearnUpon See all reviews The customer service is absolutely outstanding. From the very first call and email, their staff was friendly, responsive, knowledgeable, and you can tell they believe in the product. The reliability of this LMS, the ease of its use and navigation, as well as the fact that I almost never get calls from my clients with "systems issues", makes this an absolutely outstanding product. We love the ease of use and the clean UI. It was really simple to jump in and start setting up our portal and when we got hung up they offer tons of resources to help you out.
Create customer journey maps, personas & impact maps online
What users mention about UXPressia See all reviews Expressa is a joy to use and the team behind it are responsive, supportive and a credit to the founders. I loved the dark mode, all the colors used and clean simple interface. I thought it was simple and easy to do all the things that I was trying. UXPRESSIA solved this with their tool. This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients.
Pushes customer engagement further than traditional CRMs
Customer success platform
What users mention about Gainsight CS See all reviews I love how you can easily log calls in Gainsight. It's nice that you can tag people and events. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.
Customer experience software with journey mapping tools
Loyalty marketing and gift card management
What users mention about Preferred Patron Loyalty See all reviews We have been able to expand our rewards in an easy to use way thanks to Preferred Patron. After shopping many programs this was the only one that felt like a good fit to our business model. This is a great third party loyalty application. The user interface is very easy to use by my cashiers while they are interacting directly with customers. The only problems that I have had is when Windows decides to update itself. They have to access the tablet to correct the problems that any automatic updates cause. What users mention about Groove See all reviews Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects. Especially after Groove published their new, intuitive dashboard, Groove is the most simple and beautiful solution, while also affordable especially for small to medium teams. What I like most about Groove is the ability to integrate so many things into it. For instance, when a customer reaches out to us I am able to see all of their account information right in groove.
Cloud Call Center Solutions
What users mention about 3CLogic See all reviews The best! really great product easy to use with a amazing staff behind it for customer support. Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
Feedback capture and analysis solution
The Most Powerful Customer Success Software.
Customer experience management platform for B2B companies
What users mention about CustomerGauge See all reviews From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program.
Cloud-based help desk platform
What users mention about Zoho Desk See all reviews Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too. Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time.