AppsForOps Timeline vs HubSpot Service Hub Comparison

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Overview

AppsForOps Timeline is a customer success software that provides visibility on customer activity spanning the organization's...

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(16)

5

4

3

2

1

14

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

52

50

6

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I can also do all of these on an excellent mobile app, which is supported on both android and iOs platforms.). I am always informed and able to communicate across the company, which I absolutely love.
I can also do all of these on an excellent mobile app, which is supported on both android and iOs platforms.). I am always informed and able to communicate across the company, which I absolutely love.
AppsForOps has been a great addition to our company. Not only can I keep up-to-date with company events but I can share information with my colleagues all over the country in real-time.

Pros

There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

Cons

This will make your business life so much easier - all of us hate the admin that we have to do rather than getting the job done.
I can't think of anything that I really dislike about it.
AFO would lack features that large corporate would want.

Cons

For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.
Hubspot ensures that no customer support issue is going to get "lost in the shuffle.
Fine-tune editing of text, images and page layout are sometimes required, yet there's no way to implement that level of editing due to a complete lack of css / html editor for Knowledge Base articles.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features29
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Automated Scheduling
  • CRM Integration
  • Call List Management
  • Call Routing
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact Management
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Storage Management
  • Database Integration
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Feedback Automation
  • Feedback Management
  • Follow-up Scheduling
  • Goal Setting / Tracking
  • Inbox Management
  • Knowledge Base Management
  • Lifecycle Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Multi-Channel Communication
  • Pipeline Management
  • Prioritizing
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Usage Tracking
  • Video Management
  • eCommerce Integration
  • Total features34
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Automated Scheduling
  • CRM Integration
  • Call List Management
  • Call Routing
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact Management
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Storage Management
  • Database Integration
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Feedback Automation
  • Feedback Management
  • Follow-up Scheduling
  • Goal Setting / Tracking
  • Inbox Management
  • Knowledge Base Management
  • Lifecycle Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Multi-Channel Communication
  • Pipeline Management
  • Prioritizing
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Usage Tracking
  • Video Management
  • eCommerce Integration

Integrations

  • Total integrations21
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations48
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppsForOps Timeline vs. HubSpot Service Hub

See how AppsForOps Timeline and HubSpot Service Hub stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.