AppsForOps Timeline vs SurveyMonkey CX Comparison

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Overview

AppsForOps Timeline is a customer success software that provides visibility on customer activity spanning the organization's...

SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(16)

5

4

3

2

1

14

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(48)

5

4

3

2

1

34

12

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I can also do all of these on an excellent mobile app, which is supported on both android and iOs platforms.). I am always informed and able to communicate across the company, which I absolutely love.
I can also do all of these on an excellent mobile app, which is supported on both android and iOs platforms.). I am always informed and able to communicate across the company, which I absolutely love.
AppsForOps has been a great addition to our company. Not only can I keep up-to-date with company events but I can share information with my colleagues all over the country in real-time.

Pros

Reporting in real-time and the ability to add other staff to the platform so they can consume the data on their own. I also appreciate the ability to communicate with stakeholders in an easy way.
Very easy to reply to your customers straight from the platform, so you can engage immediately and thank them for providing comments to help your business to become more customer focused.
The ease with which i can create surveys and circulate them is amazing. The interface is also awesome and i spend minimum time doing this.

Cons

This will make your business life so much easier - all of us hate the admin that we have to do rather than getting the job done.
I can't think of anything that I really dislike about it.
AFO would lack features that large corporate would want.

Cons

What we disliked about the software was that we were limited to our number of questions on our budget.
The reporting offered out of Survey Monkey CX is weak.
Ve only used Monkey Survey a handful of times. But as with any service, there is a fee you have to pay to use their service.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features29
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • CRM Integration
  • Collaboration Tools
  • Contact Management
  • Content Filter
  • Customer Activity Reporting
  • Customizable Branding
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Database Integration
  • Drag & Drop Interface
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • Geographic Maps
  • Inbox Management
  • Lifecycle Management
  • Mailing List Management
  • Microsoft Outlook Integration
  • Prioritizing
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Usage Tracking
  • eCommerce Integration
  • Total features24
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • CRM Integration
  • Collaboration Tools
  • Contact Management
  • Content Filter
  • Customer Activity Reporting
  • Customizable Branding
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Database Integration
  • Drag & Drop Interface
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • Geographic Maps
  • Inbox Management
  • Lifecycle Management
  • Mailing List Management
  • Microsoft Outlook Integration
  • Prioritizing
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Usage Tracking
  • eCommerce Integration

Integrations

  • Total integrations21
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppsForOps Timeline vs. SurveyMonkey CX

See how AppsForOps Timeline and SurveyMonkey CX stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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