AppsForOps Timeline vs Trengo Comparison

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Overview

AppsForOps Timeline is a customer success software that provides visibility on customer activity spanning the organization's...

Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
8.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(16)

5

4

3

2

1

14

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(18)

5

4

3

2

1

12

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I can also do all of these on an excellent mobile app, which is supported on both android and iOs platforms.). I am always informed and able to communicate across the company, which I absolutely love.
I can also do all of these on an excellent mobile app, which is supported on both android and iOs platforms.). I am always informed and able to communicate across the company, which I absolutely love.
AppsForOps has been a great addition to our company. Not only can I keep up-to-date with company events but I can share information with my colleagues all over the country in real-time.

Pros

I like the company and it's staff, very smart people with a sense of humor, great to work with.
Everthing in one place with an interface that works like a charm and looks good too.
The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly.

Cons

This will make your business life so much easier - all of us hate the admin that we have to do rather than getting the job done.
I can't think of anything that I really dislike about it.
AFO would lack features that large corporate would want.

Cons

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again.
The way we had to change the e-mail addresss from a weird code into a proper "sender" address.
That there is no option that you can send directly to whatsapp.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features29
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Chat
  • Commenting
  • Communication Management
  • Contact Management
  • Customer Activity Reporting
  • Customizable Branding
  • Customizable Templates
  • Database Integration
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lifecycle Management
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • SLA Management
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Usage Tracking
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Total features33
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Chat
  • Commenting
  • Communication Management
  • Contact Management
  • Customer Activity Reporting
  • Customizable Branding
  • Customizable Templates
  • Database Integration
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lifecycle Management
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • SLA Management
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Usage Tracking
  • Widgets
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations21
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations14
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppsForOps Timeline vs. Trengo

See how AppsForOps Timeline and Trengo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.