Apptivo Pricing Plan & Cost Guide

Apptivo

CRM for managing customer accounts

4.39/5 (470 reviews)

Apptivo Pricing

Starting from: $10.00/month

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

Starts at just $10/user/month - all apps included, no gimmicks.

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Apptivo Pricing Reviews

Pros
  • It is really hard to find fault. A brilliant company, very good software and a really responsive help desk that can answers questions, 24/7.Ken J.Read the full review
  • I just wish that it were more user friendly in the beginning and that the customer service were more helpful when I want to learn something new.Jack F.Read the full review
  • Easy to use, flexible, great value for money, great support (very friendly and quick), easy to import/export your data back into Excel.Olivier V.Read the full review
Cons
  • I had a little problem importing some contacts, and made some mistakes that made the problem worse.Eric D.Read the full review
  • Sometimes we get lost in all the features and the setting fields.Yassine E.Read the full review
  • Customer documents were attached to the wrong customer.Jerome G.Read the full review
98%
recommended this to a friend or a colleague

25 reviewers had the following to say about Apptivo's pricing:

Adam Trend

Great CRM app thats affordable and customizable

Used daily for less than 6 months
Reviewed 2020-09-08
Review Source: Capterra

First CRM for my company. I chose Apptivo for its customization ability and price. Its very user friendly in customizing to exactly what I want. When I've had questions, customer support has been very easy to work with and I guess it is 24/7 since I usually hit them up late at night.

Pros
I've been able to customze every module that I use to see exactly what I want to see. It has great automation of data - I type it once and it flows through to the other modules. Great value - low cost for a lot of features

Cons
Haven't been using it long enough to discover and dislikes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Louis Johnson

Brilliant, affordable CRM that takes a bit of getting used to!

Used daily for 6-12 months
Reviewed 2018-05-01
Review Source: Capterra

Enterprise CRM for a very affordable price.

Pros
It's affordable and scales with the increase in users, it's Cloud Based, lot's of features, Instant Support Chat within the CRM is 100% amazing, Plenty of Apps, Custom features as well.

Cons
Can be slow at times, Difficult to get going and understand how the system works. Little bugs are noticeable e.g. typing information in a box can suddenly disappear when saving etc. Tip is is Select All, Copy, then save - if it wipes what you types then just paste back in the box.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Wells Wong

Great first experience!

Used weekly for less than 6 months
Reviewed 2017-04-19
Review Source: Capterra

I've only recently been introduced to Apptivo. Ran into some questions while using the CRM and Karthi the online customer support was very helpful, quick and polite.

Pros
Easy to use and comprehensive at affordable price.

Cons
Sometimes it's not very touchscreen friendly; this could be a combination of hardware and software issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ray Mutuc

Pretty good

Used weekly for 6-12 months
Reviewed 2018-05-05
Review Source: Capterra

Crm at a reasonable price

Pros
Value for price and its functionality with other programs. I like how its compatible with the other programs I use like Google and wordpress

Cons
Support. I inquired about wordpress plugin and had the articles sent to me but ran into issues and rep said someone would call me back but didnt

Response from Apptivo


Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! I am sorry to hear about the problems you faced and we are looking into that now. Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you.
Regards,
Team Apptivo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Fred Clark

A good choice.

Used daily for less than 6 months
Reviewed 2019-05-07
Review Source: Capterra

I use it primarily for sales. I love it.

Pros
Price/Value is exceptional. Seems pretty powerful. Tech support is excellent.

Cons
Occassionally I find things that just don't work or would be better done another way.

Response from Apptivo


Hello Fred,

Thank you so much for taking the time to post this review! We're glad to hear that you had a wonderful experience with our support team and find our solution of great value. Please feel free to reach out to us at support@apptivo.com with any thoughts/criticisms/feedback. Again, thank you so much!

Team Apptivo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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May Choi

Value for Money

Used daily for less than 6 months
Reviewed 2019-12-13
Review Source: Software Advice

Apptivo customer support is no. 1 so far from all the software I used. Always there to respond and very professional. It is value for money.

Pros
Customer support no. 1 Easy to use Very reasonable price

Cons
If network not good cannot use it Layout bit old fashion, can look better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Adrian McKeon

Apptivo CRM - Leads management and exploitation.

Reviewed 2014-11-13
Review Source: GetApp

Apptivo is not Salesforce. As a result we were up and running in days with no need for external consultants. Obviously we had the usual customisation issues but support is excellent with lots of helpful videos on YouTube. Ideal for a small business. Start off simply. Add apps as you go.

Pros
Price, cost of implementation, ease of customisation, simplicity, comprehensive offering, rapid implementation, ideal for sme's.

Cons
Not as well developed as Salesforce.

Rating breakdown

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Jason Cox

Not fully baked CRM

Used daily for 6-12 months
Reviewed 2018-02-14
Review Source: Capterra

Pros
The price compared to competitors is very affordable. The software is very customizable. Service team was quick to respond to issues.

Cons
Seems like many features weren't totally integrated or well fleshed out. We had many issues importing our existing contacts over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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James Constantino

Good Starting CRM

Reviewed 2016-09-22
Review Source: Software Advice

Pros
The functionality of it is amazing and for a startup business the cost is low. I haven't found a CRM that is better for the price. Don't get me wrong different businesses have different needs but for IT consulting it fits all of my needs. Also support is amazing.

Cons
Haven't really found any dislikes at the moment besides I would like to see an integration with Quick Books.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Frank Horbelt

Getting started on the right foot!

Reviewed 2014-08-18
Review Source: GetApp

My business is just starting to delve into the wholesale market. I'm pretty much a solopreneur so I don't need a lot of collaborative tools, but I did want to be able to stay on top of who I talked to and when and who ordered what and when--in short I wanted to be able to provide my customers with excellent support, and I knew I needed a solid database to keep track of our interactions. I'm also attending a few tradeshows and I need a way to write up invoices quickly and request payment electronically. Apptivo gives me all of that and MORE, a lot more--some of which I know I'm not ready to use, but I'm glad it's there when I need it. In app chat support is speedy and excellent. The program is highly customizable. Overall, I feel like I'm getting a tool set that used to be reserved only for the largest of my competitors who could afford to spend big bucks on software. If my business is David and theirs is Goliath, I just replaced my slingshot with a bazooka.

Pros
Affordable. All features included in one price. Use only what you need. Use more as you grow into it. Very well documented. Excellent FAST support. Highly customizable.

Cons
No complaints, but if I could suggest two features, these would make this software PERFECT for what I need: SImplified Sales Order process. For quick input at tradeshows. Integration with Shipstation for shipping orders.

Rating breakdown

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Jerome Gross

Review from a constant user

Used daily for 1-2 years
Reviewed 2019-12-13
Review Source: Software Advice

Very user friendly. They seem to be trying hard to please the customer and clean out the bugs.

Pros
It is very reasonably priced. Affordable. 24-hour support. The Chat team is very quick to respond, does their best, and very friendly. Mobile app works great.

Cons
Saved history information was lost ie. news feed, emails. Customer documents were attached to the wrong customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

The program has tones of feature but is a bit slow and needs to be modernized

Used weekly for 1-2 years
Reviewed 2018-05-04
Review Source: Capterra

Helped me to organize my client list. Forced me to get all the info for clients into one app. It also worked well for my other team members.

Pros
Lots of features for a low price. There are many options in the software for keeping track of sales, invoicing, subscriptions, and files. There is a feature for just about everything.

Cons
The program is slow and not organized well. It needs to be streamlined. It is doing way too much for my needs and that gets in the way.

Response from Apptivo


Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! I am sorry to hear about the problems you faced and we are looking into that now. Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you.
Regards,
Team Apptivo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Kenneth Neward

Exceptional Quality

Used daily for less than 6 months
Reviewed 2019-08-27
Review Source: Capterra

This is the best fully customizable CRM solution we've used that integrates seamlessly with Outlook. The value for the money is exceptional.

Pros
For the price, I haven't found anything like this out there. It is EXTREMELY customizable and the variety of apps, many of which are part of the base service package, is unbelievable.

Cons
Every now and then, there are some quirky glitches but on the positive side, client services is always available via chat and they are extremely helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Barnett

Nice features. Great support

Used daily for 2+ years
Reviewed 2018-10-27
Review Source: Capterra

They have been a dependable partner for over two years now. Never had any downtime and it works as advertised.

Pros
The support is great. I can get to an active chat and they answer my questions instantly. The feature set covers most of what I need and the pricing is great. A great value when you compare it to Salesforce.

Cons
The features are not as extent as Salesforce but you can't beat the pricing for a small business.

Response from Apptivo


Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you.
Regards,
Team Apptivo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ben Pritchett

New User

Used daily for less than 6 months
Reviewed 2017-02-16
Review Source: Software Advice

So far our experience has been great, and we are just learning how to use the product. Customer support has been fast and competent.

Pros
Price & functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Guto Rizental

The service is really good!

Used daily for less than 6 months
Reviewed 2017-05-10
Review Source: Capterra

Price and service

Pros
Customer Support is very good, fast, responsive and works well, larger problems they remotely access your computer and solve problems quickly.

Cons
Features & Functionality - The system is new and still lacking many features, such as sales order has no way to configure, the apps for Ipad is still poor and other points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Andrea Gall

Apptivo will help our team!

Used weekly for less than 6 months
Reviewed 2020-10-12
Review Source: Capterra

The person who helped us implement helped us to customize exactly what we needed for the tool to be very usable for us! Would recommend for organizations that need a simple, user-friendly CRM.

Pros
Apptivo was low-effort to implement compared to other products and the cost is also very reasonable!

Cons
Apptivo does not offer some of the functionality that would have been nice, but meets our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Alex Koras

Amazing value, Flexible and full of useful features.. They love their clients

Reviewed 2017-05-01
Review Source: Software Advice

I spent a combined couple of weeks researching for CRM with good features, mailing lists and flexibility for custom fields and tags. Most were $ per user per month for BASIC package. This is hands down the best value for the money with all the functionality they offer. Customer service are quick to respond and extremely helpful. I love this product and the way the company treats its clients!

Pros
Great price, feature rich, customer service is prompt to assist and go out of their way to make sure client is satisfied.

Cons
Would be nice to have better documentation with table of contents and explanation for every feature.. The "Answers" section seems to 'Sort of' do the job

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Thibault

There's a LOT of good stuff in here!

Used occasionally for free trial
Reviewed 2019-01-10
Review Source: Capterra

I came for the Contract management and CRM features. I also plan on using the accounting features, project management features, and likely others. I'm brand new at it, but I'm blown away by the value so far.

Pros
For the price, there's SO MUCH great functionality in here. Also, the support chat was very responsive and stayed in the chat with me for all of my initial questions getting things set up.

Cons
It can be hard to use, especially at first. The support chat was a great workaround for that issue, though.

Response from Apptivo


Hi David!
First of all, thank you so much for taking the time to post this review. Our team is so thrilled that you are so happy with our service and Apptivo. I am very glad to read that our support team provided great service. We would continue to provide all of our customers with the same amazing experience. You can always get us on online chat (24/7) or write a note to support@apptivo.com.
Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Guido Biggelaar

Apptivo CRM

Reviewed 2014-10-10
Review Source: GetApp

For the money it's OUTSTANDING. I'm a smaller company but I find this app brilliant for all I do I'm an IT Consultant - working with people mostly I can edit, adjust, set t I like it. Briallianbt

Pros
Price Support (A+) Accessability Functionality

Cons
Can't think of many cons in my application of it quite honestly

Rating breakdown

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Chris Lawrence

First time CRM user-great customer service

Used daily for 6-12 months
Reviewed 2019-09-20
Review Source: Software Advice

We purchased Apptivo to help with CRM and Project management. Once I get through with the initial set up (which has been no easy feat) I believe it will be a great asset.

Pros
Customer support / MS office integration/Price

Cons
MS office integration needs to be more robust

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lindsay Bradley

Potential to be great, but missing the mark in critical areas

Used daily for less than 6 months
Reviewed 2020-02-13
Review Source: Software Advice

Pros
It is user friendly from the aspect of moving around and customizing fields. The import function was also nice to bring in data from old CRM. the chat feature is nice to ask a question and they are quick to respond the price is affordable

Cons
It does not truly integrate with O365 to be fully functional. it syncs calendar events and thats all. so all the tasks assigned, you have to manage from the app not your O365 suite. This is NOT efficient. the sales team provided incorrect info on this capability. This feature should be part of your trial so I would have known this product may not be the best fit! The standard sales conversion is not automatically available, you have to customize it. Reporting has errors and gives "not enough data" and no one can seem to figure out why. if I can't get data, this app is again not efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Tom Roberts

Great Customer Support Converted Me Into a Client

Used daily for less than 6 months
Reviewed 2016-09-13
Review Source: Capterra

After downloading the Apptivo software, I imported my Customer List via a .csv file. All went quite easily. A few pull-down menus to get my fields in proper order, and the import of 600+ customers came in seamlessly. I had a few questions for Support, and they were VERY helpful. Great Support has inssured that I will be a client of Apptivo for a long time.

Pros
Ease of use, mobile phone app., and price.

Cons
an on-line manual would be helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shamnoon Shibli

Apptivo Review

Used weekly for 6-12 months
Reviewed 2017-06-29
Review Source: Software Advice

Overall it is an excellent product for the price.

Pros
Lot of features Easy to customize Adding tags feature is great Grouping records is one of the best features Great support Mobile app is great

Cons
Sometimes slow The system has bugs Some modules are not good enough . For example , campaign module is not robust and do not have all features needed No application colors to make the program more readable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Craig Kolb

All-in-one ERP - broad coverage at a reasonable price

Used weekly for 2+ years
Reviewed 2018-05-14
Review Source: Capterra

All-in-one business software, good support and value for the money.

Pros
An extremely broad range of applications. Apptivo beats most competitors in this respect; it really is an 'all-in-one' ERP in fact - not just a CRM. At the same time Apptivo is excellent value for the money. The 'in-app' live chat support is especially helpful, as you can deal with issues as they occur. The pricing is per user, broadening the base of potential organizations who will find Apptivo appealing from the outset, and scaling as the organization grows larger.

Cons
Being a 'jack of all trades', Apptivo cannot be expected to excel in every area. Some features - such as the two Wordpress plugins - seem neglected and are seldom updated or promoted. Given the popularity of WP it seems to be a missed opportunity to expand into the help desk market. Another example would be the customer portal, it seems a bit awkward. The customer must sign-up through Xinnect and then Apptivo as well to access their portal, even though Apptivo might not be relevant to them. It is also difficult to control exactly what clients will see, and they are shown a lot of irrelevant fields, even though there is a rudimentary role assignment mechanism. Combining this with cases (tickets) and answers (knowledge-base) should in theory provide an alternative to a help desk, but it is a long way round.

Response from Apptivo



Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. I am sorry to hear about the problems you faced and we are looking into that now. We exist because of great customers like yourself! Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you.
Regards,
Team Apptivo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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