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Apptoto vs Legwork Comparison

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Overview

Apptoto is an automated appointment reminder solution that connects with existing calendars, extracts contacts, and sends...

Legwork is your one-stop shop for attracting, retaining, and delighting patients. Integrate your patient engagement software,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

39

5

4

3

2

1

29

8

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

25

5

4

3

2

1

20

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The staff have been amazing- Very helpful and supportive. It has beeen a natural progression that was much needed.
This software is very easy to use, and the customer support is wonderful. I've tried other appointment reminder systems, and this one is far superior.
We also love the compatibility with calendar syncing- another important must-have for our business.

Pros

Building our SEO was the greatest hurdle and setting up a user friendly webpage with the proper links. Extremely successful and made a big change in how we appear when people are surfing for dentists.
I love the texting capabilities, and the ease of confirming appointments with Legwork. The NPS information is also great to have.
Allows us to stay in touch with patients so easily. Love love love the texting feature as well as the gift card referral piece.

Cons

After over a year of using this service it has failed on me at least 15 times. That is, for no warning it will stop pushing notifications to customers and updating your calendar.
The only negative I have found is there is no in person training. You can watch live on line tutorials or webinars.
Once in a while there was a glitch were software sent out wrong location of appointment, but this was rare and may have been caused by user mistakes.

Cons

Legwork blames it on Facebook, yet with the elimination of this feature my monthly cost was not reduced. Also, I am frustrated with the web developers constantly trying to "upsell" me on editing time.
Its a little frustrating that there is no MMS option for text messaging.
Extremely disappointed that the automated social media posting was taken away.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features21
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Auto-Dialer
  • Automated Responses
  • Automated Scheduling
  • Automatic Call Distribution
  • Availability Management
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Broadcast Messaging
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reminders
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Check-in/Check-out
  • Claims Management
  • Client Management
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Faculty/Staff Management
  • Fax Management
  • Feedback Management
  • For Medical Purposes
  • Forms Management
  • HIPAA Compliant
  • Health Record Access
  • Help Desk Management
  • Historical Reporting
  • Insurance Eligibility Verification
  • Intake Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Knowledge Base Management
  • Lab Results
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • Multiple Parties
  • Negative Feedback Management
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Online Voice Transmission
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Performance Metrics
  • Pre-Appointment Screening
  • Predictive Dialer
  • Progress Tracking
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Scheduling
  • Secure Messaging
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Third Party Integrations
  • Treatment Planning
  • Two-Way Communication
  • Unified Communications
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Wait List Management
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features179
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Auto-Dialer
  • Automated Responses
  • Automated Scheduling
  • Automatic Call Distribution
  • Availability Management
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Broadcast Messaging
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reminders
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Check-in/Check-out
  • Claims Management
  • Client Management
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Faculty/Staff Management
  • Fax Management
  • Feedback Management
  • For Medical Purposes
  • Forms Management
  • HIPAA Compliant
  • Health Record Access
  • Help Desk Management
  • Historical Reporting
  • Insurance Eligibility Verification
  • Intake Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Knowledge Base Management
  • Lab Results
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • Multiple Parties
  • Negative Feedback Management
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Online Voice Transmission
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Performance Metrics
  • Pre-Appointment Screening
  • Predictive Dialer
  • Progress Tracking
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Scheduling
  • Secure Messaging
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Third Party Integrations
  • Treatment Planning
  • Two-Way Communication
  • Unified Communications
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Wait List Management
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations6
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk