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Apptoto vs Relatient Comparison

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Overview

Apptoto is an automated appointment reminder solution that connects with existing calendars, extracts contacts, and sends...

Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

44

5

4

3

2

1

34

8

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

21

5

4

3

2

1

14

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The staff have been amazing- Very helpful and supportive. It has beeen a natural progression that was much needed.
This software is very easy to use, and the customer support is wonderful. I've tried other appointment reminder systems, and this one is far superior.
The best features about this product is the ability so sync colanders and send automated messages for scheduling.

Pros

The outreach model has made a significant improvement in our no-show rates, it dropped from 11-12% to 5-6% improving access to care, physician productivity and revenue.
This is a fantastic software that is easy to use, and integrates with our EMR software to save time and removed unnecessary steps for our staff.
Love how easy it is to use and I can always reach customer service if I need help with anything.

Cons

After over a year of using this service it has failed on me at least 15 times. That is, for no warning it will stop pushing notifications to customers and updating your calendar.
The only negative I have found is there is no in person training. You can watch live on line tutorials or webinars.
Once in a while there was a glitch were software sent out wrong location of appointment, but this was rare and may have been caused by user mistakes.

Cons

I am truly disappointed in the campaign product as we are still not using it because there does not seem to be anyone that can answer my questions.
Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added.
Have had some trouble getting a response from customer service to fix an issue.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features21
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Broadcast Messaging
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Group Scheduling
  • HIPAA Compliant
  • Live Chat
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Multiple Appointment Types
  • No-Show Tracking
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Payment Processing
  • Payment Reminders
  • Progress Tracking
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Self Service Portal
  • Survey/Poll Management
  • Third Party Integrations
  • Total features55
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Broadcast Messaging
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Group Scheduling
  • HIPAA Compliant
  • Live Chat
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Multiple Appointment Types
  • No-Show Tracking
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Payment Processing
  • Payment Reminders
  • Progress Tracking
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Self Service Portal
  • Survey/Poll Management
  • Third Party Integrations

Integrations

  • Total integrations6
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations8
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite