Aspect Via Features

Aspect Via

Cloud contact center and workforce optimization solution

4.36/5 (14 reviews)

Aspect Via Feature Summary

  • Live chat
  • Churn management
  • Analytics
  • Video content
  • Chat functionality
  • "What If" scenarios
  • Ad hoc query
  • Automatic notifications
  • Calendar management
  • Contact history
  • CRM integration
  • Customizable reporting
  • Demand dorecasting
  • Employee management
  • Employee portal
  • Employee self service
  • Instant messaging
  • Multi-channel communication
  • Multi-channel management
  • Real time data
  • Real time reporting
  • Real time updates
  • Request routing
  • SMS integration
  • Social media integration
  • Voice mail
  • Workflow management
  • Activity dashboard
  • Prioritizing
  • Call monitoring
  • API
  • Chat
  • Role-based permissions
  • Dashboard creation
  • HTML5 technology
  • IVR / voice recognition
  • Vacation / leave tracking
  • Queue manager
  • Two-way audio & video
  • Request assignment
  • Performance management
  • Campaign management
  • Widgets
  • Self service portal
  • Customer experience management
  • Time off requests
  • Campaign scheduling
  • Customer service analytics
  • Customer support tracking

Competitor Feature Comparison

"What If" Scenarios
API
Access Control
Activity Dashboard
Ad hoc Query
Automatic Notifications
CRM Integration
Calendar Management
Call Monitoring
Campaign Management
Campaign Scheduling
Chat
Contact History
Customer Experience Management
Customer Service Analytics
Customizable Reporting
Dashboard Creation
Demand Forecasting
Employee Management
Employee Portal
Employee Self Service
HTML5 Technology
IVR / Voice Recognition
Instant Messaging
Leave Tracking
Monitoring
Multi-Channel Communication
Multi-Channel Management
Performance Management
Prioritizing
Queue Manager
Real Time Data
Real Time Reporting
Real Time Updates
Request Assignment
Request Routing
Role-Based Permissions
SMS Integration
Self Service Portal
Social Media Integration
Time Off Requests
Two-Way Audio & Video
Voice Mail
Widgets
Workflow Management
Visit WebsiteCompare App
"What If" Scenarios
API
Access Control
Activity Dashboard
Ad hoc Query
Automatic Notifications
CRM Integration
Calendar Management
Call Monitoring
Campaign Management
Campaign Scheduling
Chat
Contact History
Customer Experience Management
Customer Service Analytics
Customizable Reporting
Dashboard Creation
Demand Forecasting
Employee Management
Employee Portal
Employee Self Service
HTML5 Technology
IVR / Voice Recognition
Instant Messaging
Leave Tracking
Monitoring
Multi-Channel Communication
Multi-Channel Management
Performance Management
Prioritizing
Queue Manager
Real Time Data
Real Time Reporting
Real Time Updates
Request Assignment
Request Routing
Role-Based Permissions
SMS Integration
Self Service Portal
Social Media Integration
Time Off Requests
Two-Way Audio & Video
Voice Mail
Widgets
Workflow Management
Visit WebsiteCompare App
"What If" Scenarios
API
Access Control
Activity Dashboard
Ad hoc Query
Automatic Notifications
CRM Integration
Calendar Management
Call Monitoring
Campaign Management
Campaign Scheduling
Chat
Contact History
Customer Experience Management
Customer Service Analytics
Customizable Reporting
Dashboard Creation
Demand Forecasting
Employee Management
Employee Portal
Employee Self Service
HTML5 Technology
IVR / Voice Recognition
Instant Messaging
Leave Tracking
Monitoring
Multi-Channel Communication
Multi-Channel Management
Performance Management
Prioritizing
Queue Manager
Real Time Data
Real Time Reporting
Real Time Updates
Request Assignment
Request Routing
Role-Based Permissions
SMS Integration
Self Service Portal
Social Media Integration
Time Off Requests
Two-Way Audio & Video
Voice Mail
Widgets
Workflow Management
Visit WebsiteCompare App

Aspect Via Feature Reviews

13 reviewers had the following to say about Aspect Via's features:

Shannon Snider

Rich user interface, easy to configure, a true omni-channel cloud platform

2017-09-24

Updated user interface, access to the full suite of Aspect's product offerings

Pros

The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management).

Cons

I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again!
-The Aspect Team

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Trent Evans

Very interesting product. Would like to see more.

2017-05-07

Being Cloud based with lots of features.

Pros

Chat bots, Digital channels (i.e. mobile integration, SMS, etc.).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback and we have forwarded your comments on to our internal teams to review. -The Aspect Team

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RONALD SEKALALA

Aspect Via Review

2019-04-17

It's a great product recommendable to use especially for big brands to help in supporting their customers.

Pros

It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time.

Cons

It needs a fully registered software to enjoy all features, the trial version is limited

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashok Mehta

Unified user interface. Clear presentation. Easy to understand

2017-05-09

Improved customer interface

Pros

Ability to support multiple channels with one product. Clear presentation and excellent user experience.

Cons

It is not the dislike but it is more of better understanding of integration with CRM which is of very important to the current efforts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

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Joe Garretson

Aspect Service & Reporting

2020-05-05

We did not have a great overall experience with the aspect products

Pros

Aspect was recognized as a top tier Contact Center company

Cons

Poor reporting accuracy and little flexibility

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input.

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Anonymous
A verified reviewer

All communication is more fluid with our clients, if they are happy us even more.

2018-04-15

Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.

Pros

It is really efficient, very easy to use and that makes it unique.

Cons

This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams.

-The Aspect Team

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Shannon Henwood

Early adopter

2017-05-08

Pros

Ease of use, cloud platform - integration API's.

Cons

Early adopter - learning as we. Feature and functions not always ready when we need them to be slowing down the program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback (especially from an early adopter!) and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Diana Powell

Love Aspect's ease of use

2018-04-24

Pros

Easy to navigate and the reporting features are very useful.

Cons

I find it very easy to navigate, training and support has been awesome, I just wish we could get it running faster (but that isn't an Aspect issue.)

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Diana,
Thank you for taking the time to review Aspect Via and for giving us such high marks! We are thrilled to hear that you love the ease of use, and that the training and support have been awesome. We appreciate your feedback and will forward it on to our internal teams for review.
-The Aspect Team

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Timothy Nicholls

Much better than UIP

2017-05-08

Ease of building work flows and brining into production.

Pros

I like the interface and how easy it is to use the tools to build work flows.

Cons

The software interface is very clean and easy to use and I have not found any real cons at this point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Via Customer Engagement Center. We are thrilled that you gave us such high marks and are happy with the interface and ease of use. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
david christie

yet to be deployed but very excited about opportunity

2017-05-07

Pros

ease of use and benefits to consumers. tracking leads to ensure the consumer is put first rather than the company.

Cons

the roll out has been tough local knowledge has been an issue due to speed of roll out. Need to train locals

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Tom Weaverling

Very simple and easy to understand

2017-05-07

Pros

The ability to run this on the cloud. We don't have a large budget to support scale and downsize as needed. Also number of agents fluctuate seasonally

Cons

sounds easy to setup but had some difficulty mainly because of our own security limitations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
larry pfaff

break the chains of limitations

2018-04-19

Pros

this application is very easy to use, easy to learn, and easy to teach. we have been using this for several years and since implementation, we have not looked back.

Cons

Other than one minor issue, not really related to the product, I don't have any cons to address. I am not sure of the scalability of the product, but I would recommend researching this if you are planning on growing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Eric Stevens

Haven't had a ton of personal experience. But most of it has been positive

2017-05-07

Pros

This product is very easy to use.

Cons

I have not encountered anything about this product that I do not like so far. I believe I will find more things as I use the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more