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Alvaria Cloud Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
Pros and cons
The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.
It's a great product recommendable to use especially for big brands to help in supporting their customers.
I like the interface and how easy it is to use the tools to build work flows. The ability to expose portions to the business unit will be a big help with speed of changes.
Poor reporting accuracy and little flexibility.
The roll out has been tough. Local knowledge has been an issue due to speed of roll out.
Early adopter - learning as we. Feature and functions not always ready when we need them to be slowing down the program.