Decision tree driven Interactive guides for customer service ( 4.78/ 5 100 reviews) 189 Alternatives to Yonyx
Explore a recommended list of Yonyx alternatives for your business in 2020. Compare alternatives to Yonyx side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Audio-Visual Guidance to your Website
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Unified customer service platform
What users mention about Kayako See all reviews Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles. Great, super versatile software. Customer support is friendly and efficient - really impressed with how thorough they are at resolving questions, and open to suggestions. Good features, good support, meets our needs. Has been very reliable for our needs.
Artificial Intelligence-based knowledge management solution
Digital call experience platform for call centers
Build online database applications without coding.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews A wonderful support staff and wonderful team to work with to get the most out of this product. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
Help desk and ticketing solution for customer service
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance. The best part of Supportbench is the help I have received from representative at Supportbench.
Call center software for outbound sales & BPO teams
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
AI-based customer service management solution
The engine of growth. An all in one solution for user data.
What users mention about User.com See all reviews User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful. If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. M a fan -- their WordPress integration is great and is able to pick up on user signups automatically.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
AI-powered customer engagement platform
What users mention about Bold360 See all reviews Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade. I like being able to send GIFs, they make the conversation more fun and similar to texting. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Live Chat Software and Virtual agent for SMBs
What users mention about HelpOnClick Live Chat Software See all reviews As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. I really appreciate this tool and even more when I see that customers love it too. Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.
Collaborative remote access solution
What users mention about SolarWinds Take Control See all reviews Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself. Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central. When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
Ticketing software for effortless customer support
What users mention about HelpDesk See all reviews The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients. The software is very easy for my agents to understand and it is great that they can access it online anywhere. When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Help desk and customer service solution
What users mention about Gorgias See all reviews Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users. Overall, Gorgias is a great tool for staying on top of customer feedback and providing excellent customer service. They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.
Ticket management for customer service and support teams
What users mention about ngDesk See all reviews Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product. It's completely free which is amazing and the website says it continues to be free.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Customer engagement tool for omnichannel communication
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process. Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Cloud contact and call center software
What users mention about Five9 See all reviews One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers. Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error. Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.
Sales is a contact sport. Our Auto Dialer connects you 1st!
Agile Contract Management that works the way you do
What users mention about Agiloft See all reviews All types of technical abuse complaints (copyright issues and other types of inappropriate usage). Surveys about the follow-through of the staff to requests entered into the system. The thing I like the most about the software is the ease of creating a contract. The automation and single entry point is fantastic. Great Support provide by knowledgable & friendly staff. Roadmap of product is clearly defined and is alway moving product in right direction.
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. We are very pleased with the overall product capability, ease of use, and feature rich environment. Simple and effective product, great value for the business with easy adaptation and good additives.
Unified project management & help desk software
Automate IT tasks and workflows with SysAid's ITSM solution
What users mention about SysAid See all reviews Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service. The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
Modern IT incident management and response solution
What users mention about Opsgenie See all reviews Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice. The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team. I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use. It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.
Ticketing, powered by your Slack conversations
ITSM solution for managing incidents & assets
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process. In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better. We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.
CRM software that helps you sell smarter, better, faster.
What users mention about Zoho CRM See all reviews Overall, this is a good starting point and a cheaper alternative than sales force. If you don’t want to spend the money on a more advanced CRM, this is a great product. Overall my experience has been very good. It important to remember that it is more suitable for a smaller client and cannot be expected to compare with large and well-established CRMs. I enjoyed the calendar and ability to have reminders about important dates. There was also the great feature of mashing it with Mailchimp as well.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Cloud-based contact center and customer service solution
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Multi-channel Customer Communication Platform
Returns management and product service tracking solution
What users mention about RenewityRMA See all reviews We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. Our business has a rigorous technical service depot where we like to track some items that are very product-specific. I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Knowledge management platform
What users mention about SABIO See all reviews The extremely good Usability - its a really help in daily business. And the cooperation with sabio is pragmatic, fast, easy and smart. Knowledge Management with variety of innovative functions and excellent cost-performance ratio. Easy to integrate and good care during the implementation phase.
Powering the Business of Learning
What users mention about Thought Industries See all reviews I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease. Thought Industries has robust features that empower our instructional design team to create meaningful and highly effective learning experiences for our learners and clients.
Easily Create online FAQs, user manuals, documentation &more
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I've also used Plivo in the past which has the best voice quality on VOIP calls. They tell you to fix it one way, and it gets way worse. It was my decision to get this, and was a really bad mistake. I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.
Omni-channel customer communication and engagement
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle. It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers. Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.
Cloud-based business intelligence software for enterprises
What users mention about Style Intelligence See all reviews We're quite pleased with the software and would highly recommend it for it's ease of use and integration capabilities. Great layout and helpful help menus. Great WebEx sessions when they are being shown (can also YouTube them!). The entire suite of products are easy to use. The entire InetSoft Team from sales to tech support is outstanding and always helpful.
Dashboard platform for tracking key performance indicators.
What users mention about Scoreboard See all reviews Biggest Benefit - in my opinion - we have been awarded new contracts because of our ability to show accountability and grow the business. I love how easy the software is to use and navigate around. The report and dashboard functionality are a huge plus. Visually stunning dashboards. Briefings function has eliminated PPT from our organization.
Simple, secure board of directors software
Business rule automation & workflow management software
Patient engagement software with appointment scheduling
Powerful prioritization & clear roadmaps
What users mention about airfocus See all reviews My team was very impressed with this functionality. Finally, the customer service has been outstanding. I use the items view to see the prioritized list of projects and their scores and the chart view has been helpful to visualize and highlight the quick win projects. The second thing we liked most was how easy it was to use and how it effortlessly integrated into Trello.
All-in-one sales platform for sales teams.
Digital Marketing Optimization Software
A simple CRM built just for small businesses
What users mention about Less Annoying CRM See all reviews Software is very easy to set up, easy to customize, outstanding customer service and very inexpensive. It's a fantastic program. Customer service is also amazing - they answer questions within a day, tops. I also appreciate that they allow you to import your contacts relatively seamlessly using an excel spreadsheet, because that saved me a lot of time.
The Better CRM - Built For Sales, Used By Sales!
What users mention about Pipeliner CRM See all reviews Pipeliner CRM is a fantastic sales-tech built on the principle of simplicity with user friendly dashboard and quick navigation. It is very flexible and adaptive by design which makes it stands out. I have been very impressed with the Pipeliner customer support. They have been very responsive when I have questions and have good follow up. So, Pipeliner CRM is the kind of CRM that I recommend for anyone who wishes to be successful in his sales activities and digital marketing in general.
Take care of your customers and sales opportunities
What users mention about Capsule See all reviews Capsule is a CRM system that delivers excellent support for a small cost. It is more customizable and has more features and greater ease of use than others in its price range. The clean user interface and calendar tools / follow-up task management features are great to get things organized and your business focused on driving sales. We can track contacts, organizations, and opportunities, as well as opportunity stages and milestones, while customizing categories and notes for all of it.
The Powerful Small Business CRM
What users mention about Really Simple Systems See all reviews Its a really easy to use system, a great way to record information which is accessible to the whole team. Easy to track progress with opportunities and tasks. It's great to see everything you need to know about an account or contact at a glance. It's very helpful to have a task list that keeps your focused and on track. In terms of applying for business loans it was great to be able to easily download a list of enquiries and demonstrate how many projects we had won and what was in the pipeline.
An all-in-one CRM, sales and marketing automation software
What users mention about Keap See all reviews I love the support team, they are so helpful, they won't stop until you're completely satisfy. They know their business and they not just helpful but super nice. The access to files and photos and emails is so limited and difficult and time wasting that I scream at it every time I use it. I hate this product and have for a while. We like it to be easy to manage the life cycles of our clients, and improve our relationships with them thanks to its integrated CRM tool. Your E-commerce management system is the best.
Automation software for all Professional Service Businesses
What users mention about Accelo See all reviews The Idea of Task Board is really nice and this is a very good tool for monitoring tasks and keep them in mind. Mentioning about their blog is good for creating loyalty. We have a lot of different tools and this interrogates with most of them. For those that doesn't the API has been a fantastic solution to get our processes working. Love the product as it allows to manage customers, projects, contracts, finances and time management in the same application. Great list of features in each of this areas to manage them.
vcita: Build a business you’re proud of.
What users mention about vcita See all reviews I love the ease of navigating through this software. It’s very user friendly and if I have questions I can call and get friendly customer service. Our clients struggled with the appointment process and became frustrated with the system. We had to go another direction and were out $615 for only three months of service. Support very good except they are not interested when I ask them about integration with our CRM.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration. Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.
Everything you need to sell in one integrated suite
What users mention about HubSpot CRM See all reviews Deal/contact creation and management is user-friendly and easy, and love the ability to push tasks to myself. I especially love the integration with gmail. The Training That Is Provided With The Free CRM Solution - Great Quality Of. The Number Of Things That CRM is Able to Offer within the Free Solution. So far happy with this choice - a great thumbs up for the fact that you can use HubSpot for the benefit of your business no matter of budget.
Next Generation Customer Engagement Platform
What users mention about Freshworks CRM See all reviews We have been using Freshales for over an year now and our experience has been quite superb. I really appreciate their thoughtful updates on regular intervals. Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful. Freshsales' biggest attractions are ease of use and cloud access. This facilitates the control of the business in progress and its closure, giving us better competitiveness in the market.
Cloud-based organization & collaboration tool
What users mention about Airtable See all reviews A great web solution that helps you make beautiful sheets without the hassles of excel. The UI is what people first comment on when I invite them to our shared set of bases--either "it looks great" or "this is easy" or something like that. I love the low price-point and the amazing customer service they have, by far one f the most powerful low-cost database/spreadsheet tool out there.
Cloud ERP / MRP runs your ENTIRE business - soup to nuts !
What users mention about BizAutomation See all reviews Amazing value for the functions and capability of the software. Lower costs, better reporting, better support and the ability to customize documents to suit our business. BizAutomation was easy to learn and use for our business. I do the bookkeeping and it was a good system.
Intelligent CRM for small and medium sized B2B businesses
What users mention about Salesflare See all reviews I very like salesflare because its simplicity also they have great user interface and great user experience, have many functionality that CRM must have, also have strong and solid support. It is easy to use, easy to customize, and accomplishes EXACTLY what I need it to. I like that it is a CRM that specializes in Sales, because if you don’t have sales you don’t have a business. The gmail integration works great for me as I can see when I get an incoming email from one of my deals. If there is great communication back and forth between a contact it labels them as HOT for you.
CRM for sales, marketing & support teams
Client management for freelancers & SMBs
What users mention about HoneyBook See all reviews I LOVE how user-friendly it is. Customer service is AMAZING, I've had two different representatives reach out to me and make sure I was comfortable using the software (Thanks Mak and Lily!). I love how you put what you need and the vendors reaches out to me with their quotes and availabilities. It makes comparing quotes easy and payment function is also built in so it feels secure. Having a solid on-boarding process is crucial, and having HoneyBook helped me up my game SO much. I love, love, love how confident I feel in my processes, especially my on-boarding process.
Customer Relationship Management, Online CRM
Sales, marketing, and communication management software
What users mention about Ontraport See all reviews I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates. My favorite thing about this is that you can use this for both lead capture as well as funnels and affiliates. So, the multi functionality of this is great. M happy with it and the clients that are paying and using the tool are happy too. I can see the entire campaign results in only one software, saving a lot of time and effort.
IT Asset Management Software
On-premise and hosted RMM software for MSPs
What users mention about GoToAssist See all reviews The software is a nice way to be able to have IT help. Easy access and useful when in satellite offices so they do not have to drive there. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. I like that the software is easy to use, the connection is smooth and it has been stable most of the time.
The Easiest-to-Use Unified Endpoint Management Platform
What users mention about NinjaRMM See all reviews I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
Actionable IT alerting platform for enterprises
What users mention about xMatters See all reviews Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.
Remote monitoring & management platform
What users mention about SolarWinds RMM See all reviews This RMM is cost effective and web based, no need to install a bunch of software to use it. The ability to turn on components as you want to upgrade and grow is brilliant. What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great. I am able to keep the clients I have engaged and continue to service them with other IT needs. It works great for improving the client's performance and increasing my bottom line.
Cloud-based solutions for audit, risk management, compliance
What users mention about Onspring See all reviews Just some basic training and we're up and running. Also, Onspring's support is outstanding for any issue, big or small, that we run into. Working with Chris and Jason was a great experience. Customer support is superb. Overall our company's experience has been very good. Intuitive software with great support.
Asset Tracking and Management Software
What users mention about EZOfficeInventory See all reviews The ease of use is great and the learning curve is low. The ability to search and sort for specific assets, the state it is in, where it is, calibration status and ..., is a powerful tool. This has been an affordable solution that works exceptionally well for our organization and has been a dramatic improvement from the hodge=podge of solutions that we were using previously. EZOfficeInventory is incredibly easy to use and has great tools to facilitate asset management, one being the option to add and assign assets by CSV.
Intranet Software & Digital Workplace Solutions
What users mention about Igloo Software See all reviews The ease of use helps to win buy in from your users. Of our company is up and running with uploads, postings, blogs etc. It is very very responsive to all kind of devices. Tha best option to us in the markets. Excellent customer support and service. Great value for the money.