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Yonyx vs Avochato Comparison

Overview

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate...

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

82

20

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

100

21

6

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective.
I like that it is easy to navigate and gives you the ability to create different pathways for your script.

Pros

Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.
Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.
Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.

Cons

There are a few user administration points that are just odd to deal with but nothing unmanageable.
If you are creating for finite steps then it works well but in our case it becomes useless the more knowledgeable a person gets.
It's difficult to fit everyone we encounter into the only options given. Also difficult to navigate backwards when answers change or are unclear.

Cons

There were quite a few bugs that popped up that made use difficult, but the support team was usually able to rectify the problems within a few hours.
It was another way to contact clients. The downside again was having to do it one an individual basis.
The voicemail feature is a little annoying and I think shouldn't be an option.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features10
  • API
  • Activity Dashboard
  • Assignment Management
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Chat
  • Contact Database
  • Contact History
  • Customizable Templates
  • Escalation Management
  • HR Management
  • Help Desk Management
  • Knowledge Base Management
  • Prioritizing
  • Receiving
  • SMS Integration
  • SMS Marketing Managment
  • Search Functionality
  • Template Management
  • Third Party Integration
  • Training Management
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Workflow Management
  • Total features17
  • API
  • Activity Dashboard
  • Assignment Management
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Chat
  • Contact Database
  • Contact History
  • Customizable Templates
  • Escalation Management
  • HR Management
  • Help Desk Management
  • Knowledge Base Management
  • Prioritizing
  • Receiving
  • SMS Integration
  • SMS Marketing Managment
  • Search Functionality
  • Template Management
  • Third Party Integration
  • Training Management
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations8
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Yonyx vs. Avochato

See how Yonyx and Avochato stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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