Yonyx Pricing Plan & Cost Guide

Yonyx

Decision tree driven Interactive guides for customer service

4.78/5 (100 reviews)

Yonyx Pricing

Starting from: $100.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

http://corp.yonyx.com/pricing

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Yonyx Pricing Reviews

Pros
  • It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.Kari E.Read the full review
  • Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective.Verified ReviewerRead the full review
  • I like that it is easy to navigate and gives you the ability to create different pathways for your script.Verified ReviewerRead the full review
Cons
  • There are a few user administration points that are just odd to deal with but nothing unmanageable.Verified ReviewerRead the full review
  • If you are creating for finite steps then it works well but in our case it becomes useless the more knowledgeable a person gets.Kimberly S.Read the full review
  • It's difficult to fit everyone we encounter into the only options given. Also difficult to navigate backwards when answers change or are unclear.Symphoni N.Read the full review
100%
recommended this to a friend or a colleague

4 reviewers had the following to say about Yonyx's pricing:

Ed L'Italien

Great for call center

Reviewed 2016-01-22
Review Source: GetApp

We use Yonyx in our ~ 50 agent call center...great for processes and products that change quickly and often. We allow our clients author roles so they can manage the content. Our agents use the decision trees to solve technical issues, and our clients ensure the answers are correct and consistent...especially helpful on the outlier questions. We also use Yonyx to pre-qualify potential customers for inside vs outside sales...

Pros
Easy to setup and maintain Reduces call times Consistent messaging Quality can be tracked

Cons
Price per agent is relatively high for smaller groups...

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

Great Product backed by Great Support

Used weekly for 2+ years
Reviewed 2016-09-13
Review Source: GetApp

We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactive

Pros
Great Support Continuous enhancements over years based on customer feedback. Easy Integration with CRM system for seamless channel escalation Ease and use and Interactive Great value for money

Cons
It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue. The admin console could be a bit more user-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Srinivas Pai

Happy with the product

Used occasionally for free trial
Reviewed 2018-09-19
Review Source: GetApp

Pros
We use Yoynx for our company Knowledge base site. Its very easy to use, Helpful and time saving in comparison to the older products. Overall I can say its an value for money

Cons
No Cons observed Have been using this and there is no issues observed till date. Make be make the free trial more options for feedback

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anthony Smith

Quick to pick up and easy to use

Used daily for less than 6 months
Reviewed 2018-09-20
Review Source: GetApp

Pros
Yonyx has from the start been super easy and quick to use. I picked up pretty quickly when i first started with my company and found the value in it immeasurable . I use it every day at work and it has helped me grow as a CSR.

Cons
Due to the millions of possibility scrolling back or forward or even just some parts of pages may be incorrect .

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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