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Zendesk Sell vs Bitrix24 Comparison

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Overview

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis,...

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

70

40

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

166

180

69

13

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault.
For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.
Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Pros

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.
I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
It was a amazing task management and information management software. We can save over business contacts and other related details in this software.

Cons

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
Does not support SaaS business model. Very overpriced in comparison to other options in the market.
System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.

Cons

The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The Cons section has limited characters for writing, but I could continue with more and more. As a whole we lost hundreds of hours for contacting them to fix bugs.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features92
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Attendance Tracking
  • Audit Trail
  • Auto-Dialer
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Chat
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Segmentation
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Gamification
  • Gantt Charts
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • HR Management
  • Inbox Management
  • Instant Messaging
  • Invoice Management
  • Landing Page Templates
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mail Merge
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritizing
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Quota Management
  • Quote Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Records Management
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Synchronous Editing
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Territory Management
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features90
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Attendance Tracking
  • Audit Trail
  • Auto-Dialer
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Chat
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Segmentation
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Gamification
  • Gantt Charts
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • HR Management
  • Inbox Management
  • Instant Messaging
  • Invoice Management
  • Landing Page Templates
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mail Merge
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritizing
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Quota Management
  • Quote Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Records Management
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Synchronous Editing
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Territory Management
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations108
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations61
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation