Zendesk Sell vs Close Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Jacob Sorenson

Former User, Would use again

2018-10-30

I loved connectivity through different regions with closers and it truly made scheduling easier.

Pros

There was a really nice connectivity between me and the closers when I was using base.

Cons

In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Zendesk Sell Reviews
Zendesk Sell
All-in-one sales platform for sales teams.
Read more
Alex Merrill

Great Sales Tool

2019-02-13

Ultimately, we love it and would recommend to anyone.

Pros

It has been great for tracking sales and tasks associated with closing deals.

Cons

When we do have technical issues (which is rare) it can sometimes take a full business day for support to respond. Not a huge deal because nothing is ever business-critical in nature, but it would be nice if they had a chat feature to live chat about quick questions.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Zendesk Sell Reviews
Zendesk Sell
All-in-one sales platform for sales teams.
Read more
Daniel Wiseman

Very streamlined and efficient, user-friendly and easy to customize, great customer service.

2018-01-11

Base made it easy for me to customize a CRM to exactly my needs, as well as bring all the functions of my business - from calls and emails to tracking deals and closings - into one place.

Pros

I'm in the real estate field and I've used maybe a dozen different CRMs over the years, both for myself and at different companies. I've worked in Salesforce, Top Producer, and CINC extensively. I found Base on accident while I was trying out a handful of new CRMs to kick off a new independent venture, and it's easily the best one. It automatically logs a huge number of my activities so I don't have to take notes, includes a built-in phone system so I can make all calls through my computer quickly (and automatically track them), and it's really intuitive and easy to customize. Funny enough, I think one of their smartest "features" is that they give you a 30-day free trial on a full-service version of the software up front. Because it's a really intuitive system, getting a chance to click around in the CRM and test out how I would set it up made it clear quickly it was going to be an excellent option. PS - the customer service is fantastic. I'm admittedly a bit of a high-maintenance client, and they always respond quickly and with clear answers.

Cons

There are a few places here and there in the Base CRM that are missing small features - for example, there's currently no "Previous Lead" or "Next Lead" button on each lead page, you just have to go back to your lead list (similar to Salesforce). That said, none of these little features have slowed me down any, and they are extremely receptive to feature feedbacks and requests - based on their responses I'm confident that this CRM is just going to continue getting better as they continue adjusting to client feedback and ideas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Zendesk Sell Reviews
Zendesk Sell
All-in-one sales platform for sales teams.
Read more
Trinity Robb

Good for product based sales, but not so much for services

2016-07-06

Pros

It has a user-friendly interface with a good number of tutorials and webinars to help you learn the ins and outs of Base.

Cons

Since they never truly "close," since they are recurring, and even a lower level service commitment is still a revenue generator for us, the reports cannot give helpful information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

5/10

Recommendations to others considering Zendesk Sell

Make sure that you really evaluate what you need in a CRM, and find the one that meets your business needs. For a business that just needs a simple, out-of-the-box CRM, Base is a great option. If you need some deep customizability, then you may want to look elsewhere.

Source: Software Advice
1 of 1 people found this review helpful
Helpful?   Yes   No
Zendesk Sell Reviews
Zendesk Sell
All-in-one sales platform for sales teams.
Read more
Brian Burkd

The Base CRM app is for the truly organized.

2018-03-02

Base CRM is a customer relation mangement tool with a low price tag and high return. Check it out.

Pros

I was just a simple windshield replacement guy who came for a one stop close and moved on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Source: Software Advice
Helpful?   Yes   No
Zendesk Sell Reviews
Zendesk Sell
All-in-one sales platform for sales teams.
Read more