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Zendesk Sell vs Decisions on Demand Comparison

Overview

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis,...

Decisions on Demand is a Salesforce AppExchange app that automates complex Lead Assignment with Round Robin and Load Balancing....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

70

40

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

(8)

5

4

3

2

1

5

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault.
For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.
Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Pros

Not enoughreviews yet

Cons

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
Does not support SaaS business model. Very overpriced in comparison to other options in the market.
System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features92
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Auto-Dialer
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Filtered Views
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mail Merge
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Currency
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritizing
  • Quota Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integration
  • To-Do List
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features13
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Auto-Dialer
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Filtered Views
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mail Merge
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Currency
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritizing
  • Quota Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integration
  • To-Do List
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations108
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Zendesk Sell vs. Decisions on Demand

See how Zendesk Sell and Decisions on Demand stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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