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Zendesk Sell vs Freshworks CRM Comparison

Overview

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis,...

A complete CRM for high-velocity sales teams with integrated phone and email, user behavior tracking and lead scoring

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

69

40

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

348

108

17

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.
Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.
I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

Pros

With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.
Freshsales has been a great tool to gain visibility into my lead flow and deal pipeline. The software is easy to learn, has excellent deal visibility and a great reports module.
We have amazing customer service and FreshSales helps us do so. The notes, the deals, the appointments we can set, is all helpful tools to keep our business on track.

Cons

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
Does not support SaaS business model. Very overpriced in comparison to other options in the market.
System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.

Cons

The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore.
Worst still, I have to follow up on the ticket since the support never proactively tells you the status of your ticket. Never opt for Freshsales! what a rip off and time waste.
I got someone to pay for a year and they only pay me for a month at a time. I was told because they could cancel but the subscription is nonrefundable.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features92
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Auto-Dialer
  • Automated Sales
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Campaign Planning
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Calendar
  • Event Logs
  • Event Triggered Actions
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mail Merge
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritizing
  • Project Notes
  • Project Tracking
  • Quota Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integration
  • To-Do List
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features70
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Auto-Dialer
  • Automated Sales
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Campaign Planning
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Calendar
  • Event Logs
  • Event Triggered Actions
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mail Merge
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritizing
  • Project Notes
  • Project Tracking
  • Quota Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integration
  • To-Do List
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations108
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations69
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Zendesk Sell vs. Freshworks CRM

See how Zendesk Sell and Freshworks CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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