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Zendesk Sell vs GoodSync Comparison

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Overview

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis,...

Category Leaders

GoodSync is a complete data backup and synchronization solution for businesses of any size with centralized management and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39.95

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

72

41

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.5

5

4

3

2

1

54

26

3

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.
Base CRM has the best mobile apps seamless integrations with phonecalls, emails. Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps.
If you are already a Zendesk user, then I definitely recommend choosing Zendesk Sell as a way to expand reach and get higher quality leads. As with Zendesk, I love the simplicity of the program.

Pros

It's nice to have some of the community support to help answer questions and muddle through a specific set up you'd like to see, but for the most part, it's pretty easy to figure out.
GoodSync customer service is great and very responsive. I was able to work out a fair price for a particular situation, specific to my case.
GoodSync has a good UI that is intuitive and the manual is excellent. Simple file syncronization tasks are easy to setup and can be easily autimated if needed.

Cons

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
Google apps sync is really bad, users all over the world complain about the very poor solution already since 2013 but base doesn't do anything about it.
Wanted to give this system a chance but the code is so bad and the amount of times things break or functionality doesn't work is shocking. Upgraded our service and half the stuff stopped working.

Cons

I reported this unbeleivably rude and poorly informed tech to the company and received a refund and a statement that they have problems getting SMB to work.
Infrequently, there are errors that I can't understand.
I asked for a supervisor to contact me by phone so we could step thru the process of what was happening but they wouldn't do do that. I can no longer run the program I paid for.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features126
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Trail
  • Auto-Dialer
  • Backup Log
  • Backup Scheduling
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Campaign Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Compression
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Continuous Backup
  • Conversion Rate Optimization
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Deduplication
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Encryption
  • Event Triggered Actions
  • FAQ
  • File Transfer
  • For Sales Teams/Organizations
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Goal Setting / Tracking
  • Inbox Management
  • Incremental Backup
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Local Server Options
  • Mail Merge
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Currency
  • Multiple Format Support
  • Multiple System Support
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Proposal Management
  • Prospecting Tools
  • Purchasing & Receiving
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Synchronization
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Visitor Management
  • Visual Analytics
  • Web Access / Restoration
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML / RSS
  • Total features28
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Trail
  • Auto-Dialer
  • Backup Log
  • Backup Scheduling
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Campaign Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Compression
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Continuous Backup
  • Conversion Rate Optimization
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Deduplication
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Encryption
  • Event Triggered Actions
  • FAQ
  • File Transfer
  • For Sales Teams/Organizations
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Goal Setting / Tracking
  • Inbox Management
  • Incremental Backup
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Local Server Options
  • Mail Merge
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Currency
  • Multiple Format Support
  • Multiple System Support
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Proposal Management
  • Prospecting Tools
  • Purchasing & Receiving
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Synchronization
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Visitor Management
  • Visual Analytics
  • Web Access / Restoration
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations111
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Zendesk Sell vs. GoodSync

See how Zendesk Sell and GoodSync stack up against each other by comparing features, pricing, ratings, integrations, security & more.