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Zendesk Sell vs Method CRM Comparison

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Overview

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis,...

Category Leaders

Method:CRM is the #1 rated CRM for QuickBooks users! Our powerful, two-way QuickBooks sync makes sure you always have the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

19

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

145

5

4

3

2

1

79

45

10

7

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.2

94

5

4

3

2

1

56

19

8

2

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

If you are already a Zendesk user, then I definitely recommend choosing Zendesk Sell as a way to expand reach and get higher quality leads. As with Zendesk, I love the simplicity of the program.
We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.
Base CRM has the best mobile apps seamless integrations with phonecalls, emails. Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps.

Pros

I liked the low cost and the clean interface that all looked much nicer than what we had been using. I really liked how tightly it could integrate with QuickBooks Online which saved us a lot of time.
Overall, very user friendly with very high quality customer service that is swift to respond to questions via chat or over the phone.
I recommend if you get this program that you have a team that is similar to a programmer on the backend to help set up uniqie to your desires.

Cons

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
Google apps sync is really bad, users all over the world complain about the very poor solution already since 2013 but base doesn't do anything about it.
Wanted to give this system a chance but the code is so bad and the amount of times things break or functionality doesn't work is shocking. Upgraded our service and half the stuff stopped working.

Cons

When I encountered a problem (I have a "tech curse".), she tested and found it occurred for her too. Then she used a different contact to troubleshoot, and the problem did not occur.
But then I tried to use it and have been incredibly frustrated and extremely disappointed with the user support (or lack there of).
Worse CRM on the market. We chose it because it was Canadian and its supposed to sync with our system quickbooks.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features109
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Recording
  • Campaign Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Expense Tracking
  • FAQ
  • For Financial Institutions
  • For Mac Devices
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Management
  • Goal Setting/Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Currency
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Support Ticket Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Visual Analytics
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML/RSS
  • Total features86
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Recording
  • Campaign Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Expense Tracking
  • FAQ
  • For Financial Institutions
  • For Mac Devices
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Management
  • Goal Setting/Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Currency
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Support Ticket Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Visual Analytics
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML/RSS

Integrations

  • Total integrations126
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations16
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AW
AvatarImg

Andrew W.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Sell logo

Zendesk Sell

Avoid this Zendesk stepchild!

Reviewed 4 months ago

Non-existent support. Sales team pretends like they have no obligation to deliver on promises. This product is NOT intended for business use. It's a liability to Zendesk.

Pros

I used this product when it was Base CRM. It was a great crm, no fluff, just basic CRM features that worked really well.

Cons

Zendesk's acquisition of this product was a disaster! They've got a bunch of bugs with bringing it into their ecosystem. It took almost a month to provision our account. Yes... we paid for a month of "we'll get it working soon, I promise!" Since then, in the past 6 months, our account has just disappeared as if we cancelled it (we paid for the year already). No login, no access to information, and no support. Support from Zendesk takes a few days per response. Getting back into our account last time took over a week. Right now, we're locked out of our CRM. It's costing us tons of money!

SC
AvatarImg

Samuel C.

Industrial Automation, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Great features for a low price

Reviewed 6 years ago

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.

Pros

Great simple CRM.

Cons

Lacks some features.

SB
AvatarImg

Sabrina B.

Management Consulting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Easy Set-up and Very Functional

Reviewed 5 years ago

Great CRM... Highly recommended!!!

Pros

This CRM was easy to set up and makes it easier to communicate with my team and keep them updated on the status of our clients.

Cons

I would like the data fields to be more customizable. I would also like to have multiple ways to search for a lead in the CRM.

CD
AvatarImg

Calvn D.

Computer & Network Security, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Sell logo

Zendesk Sell

I am glad i found base

Reviewed 6 years ago

Full featured CRM for a fraction of the cost

Pros

I found base to be extremely easy to use. It had all the essential features of a SALES focused CRM. We do a lot of direct mail marketing so it was important that we had a system that allowed us to easily maintain various contact list and tag them appropriately

Cons

Although it is a Sales focused CRM i would at least like to see the ability to group leads or contacts into campaigns in the future. Right now we accomplishing this by simply adding tags.

PD
AvatarImg

Patrick D.

Information Technology and Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Sell logo

Zendesk Sell

#1 sales CRM hands down !

Reviewed 7 years ago

As a Professional Business Technology Consultant for over 15 years, I've created, integrated and supported CRM Apps in verticals including but not limited to: Legal, Real Estate and Renewable Energy projects. Throughout my professional tenure I've not only written code but have had the experience of collaborating with EVERY SINGLE professional CRM applications on the market. My conclusion, Base CRM is THE answer to streamlining your sales & marketing processes and cycle.

Pros

SIMPLICITY SELLS! This is the genius behind Base CRM.

Cons

None that I've ever experienced in 3-4 years.

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Jonathan S.

Automotive, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Base is a solid foundation

Reviewed 4 years ago

Great product. Simply CRM for any small and large company.

Pros

I love Base and have used them for years! They have a very solid web and mobile application that does exactly what you need it to do, track sales! Its super easy and one that I was drawn to early in my sales career because it was so easy to get started.

Cons

I would love the ability to test more of their newer apps on a trial basis. Right now it is invite only.

RE
AvatarImg

Rupert E.

Telecommunications,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Decent CRM system for small businesses with mobile app support.

Reviewed 8 years ago
Pros

Base CRM have a decent entry level (price and proposition) point that allows most small businesses get started with CRM. The fact that it also includes mobile app support (across iOS, Android and Windows) is commendable also.

Cons

I found the sync of contacts with the system and the plugins it uses caused a bit of my mess in my contacts. It was a minor gripe but something that over time became more tedious.

NP
AvatarImg

Nicole P.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Sales Pipeline motivates our sales team

Reviewed 5 years ago
Pros

Base CRM helps managing our team with deals within the Pipelines. It always motivates the team when they say the prospects moving within the Pipeline in the right direction. Its a helpful CRM for sales people and help them define their activities.

Cons

the mobile view need more attention to improve the activities management. The reporting of visual elements can be improved as well.

TJ
AvatarImg

Tameka J.

Real Estate, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Base

Reviewed 5 years ago
Pros

This product is good for small businesses or agents that want to invest without breaking ground the bank.

Cons

I would have like to see higher conversion rates from this CRM. Its not as user friendly as some of the others

FZ
AvatarImg

Frank Z.

Construction, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Great CRM Solution

Reviewed 6 years ago

I actually implemented Base CRM for a client of mine, they are a smaller firm with 10 employees but they love it and they can't function without. I would definitely recommend Base as a robust online based CRM with the great mobile app.

Pros

No pros were added to this review

Cons

No cons were added to this review

bh
AvatarImg

brandy h.

Accounting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Positive Experience

Reviewed 6 years ago
Pros

The real time data synch is efficient and easy to use. I would recommend it for all companies looking for a simple and easy to use solution.

Cons

The amount of time it took to learn but once you have it down it is a very efficient and effect CRM solution.

CC
AvatarImg

Chris C.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Sell logo

Zendesk Sell

Bait and Switch - Caution

Reviewed 5 years ago

There are many CRM options out there. I should have read more online reviews before proceeding. Caution.

Pros

The sales process is great - you'll feel very welcomed. Their follow-up is consistent and they do a great job showcasing the full-featured product.

Cons

Bait and Switch - the demo vs. the paid product is VERY different. You will learn that (all) reporting is extra , all goal setting is extra , and most CRM functions are extra . However, all of those functions are shown in the demo!

JT
AvatarImg

Jerry T.

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Great starter CRM for our start-up company

Reviewed 8 years ago
Pros

The simplicity of Base help us move from clunky Excel/Word tracking systems into a straightforward CRM system with ease and at a relatively low expense. This was the first CRM we used when we were just ramping up our sales efforts for our start-up company.

Cons

At the time, Base served our needs very well, so I don't have a "like least" comment.

AS
AvatarImg

Alan S.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Helps my sales team to manage prospects

Reviewed 5 years ago
Pros

Base CRM has been helpful for my sales team to manage the prospects. It helps the team to be accountable and they understand the status of the prospects and the next step to perform with them.

Cons

Deals can be created with the prospects and the tasks can be assigned to the sales team via this CRM. Helps with visual statistics.

KP
AvatarImg

Kendal P.

Management Consulting, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Easy to use CRM

Reviewed 4 years ago
Pros

The setup and import into this CRM system was incredibly easy. I really like the dashboard and intuitiveness of the software

Cons

No major cons, very happy with this CRM. Was transitioning off of a free platform and it was easy to import and make the switch

BB
AvatarImg

Brian B.

Primary/Secondary Education, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Sell logo

Zendesk Sell

The Base CRM app is for the truly organized.

Reviewed 5 years ago

Base CRM is a customer relation mangement tool with a low price tag and high return. Check it out.

Pros

I bought this in the iTunes App store a few years ago and remember it was a really good app. The only issue is its for the truly organized. I realize that I was not the type of salesman for this app. This app is for a salesman who truly sets appointments and needs to care about and follow up with his/her leads. It has goals and everything imaginable. I was just a simple windshield replacement guy who...

Cons

No cons were added to this review

AS
AvatarImg

Adam S.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Zendesk keeps us organized

Reviewed 2 years ago

Zendesk has allowed us to keep track of who is doing what on the team, so that we can avoid double booking or stepping on toes.

Pros

Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams.

Cons

There can be frustrating roadblocks, such as when there are similar names or the CRM gets confused, however this can usually be smoothed out fairly quickly.

MV
AvatarImg

Marlene V.

Design, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Good CRM That Integrate with CRM

Reviewed 3 years ago
Pros

Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity.

Cons

At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.

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'Rowdie' Mitch G.

11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Really great CRM, more than I needed and more pricy than I was looking for.

Reviewed 5 years ago

Simple CRM, really nice app. Enjoyed using it while I did, just found a less cost solution that did what I needed.

Pros

I really liked the contact management and deals management. The reporting was amazing and it was very customizable. The integrated voice option was very nice too. UX design was great too.

Cons

I wasn't in love with switching between screens all day long. It also did have a learning curve and my employees didn't like it. Lastly, it was more money than I was looking to spend per seat.

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Cole G.

Business Supplies and Equipment, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zendesk Sell logo

Zendesk Sell

One of the best CRM's around

Reviewed 4 years ago

We didn't want our entry level sales reps to have access to the information for CEO's and other C-level contacts. Our old CRM didn't let us assign access. Only what people could change within a contact.

Pros

We needed to find a CRM that would allow us to assign access at different levels. Other CRM's had fallen short for this.

Cons

It's a little more expensive than I like if you want to use all the features.

SJ
AvatarImg

STEVE J.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Sell logo

Zendesk Sell

How it works

Reviewed 6 years ago

Crm is ok to use but the support is slow and sometimes make you call tech support. WOULD LIKE IT TO BE EASIER TO USE

Pros

No pros were added to this review

Cons

No cons were added to this review

JC
AvatarImg

Jamie C.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zendesk Sell logo

Zendesk Sell

Good for the price but could be better

Reviewed 4 months ago

This is a decent starter sales CRM for the price, but if you plan on expanding your organization, you will likely need something more scalable.

Pros

The price was initially a major selling point. We chose Base, which did offer quite a bit and allowed integration with DropBox. The simplicity was great and easy to understand.

Cons

Ultimately, this couldn't meet our needs. We were not able to customize or integrate with a number of third-party-apps that are essential to our business, and we were met with resistance from customer service when attempting to upgrade. We also experienced quite a few issues with the integrations we could perform.

TW
AvatarImg

Tyrone W.

Education Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Sell logo

Zendesk Sell

Great modern day CRM

Reviewed 5 years ago
Pros

Unlike Salesforce, Base CRM was created in the cloud. It is a great sales and client communication tool. The best feature is the mobile app for Android that integrates with your text messaging.

Cons

Base CRM is a bit more pricey than its competitors. Additionally, you have to pay for each employee that uses it as compared to paying for a group of individuals to have access.

JB
AvatarImg

Jeff B.

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

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Zendesk Sell

Up and coming CRM software

Reviewed 7 years ago
Pros

The layout is simple and straightforward. Pretty clear, and, aesthetically speaking, well done! Really enjoyed working with the team to get Base CRM implemented. Super helpful customer success manager + engineer!

Cons

There were certain contingencies we required upon acquisition and they were promised to be done within six weeks. That never happened. There were several other aspects that we needed, were promised, and subsequently never delivered (we've had Base for over 9 months to date). For data import it was fairly easy, but record sanitization was not simple. The way duplicates were (and were not) matched were really difficult to the point where we built out own system outside of the CRM to sanitize.

JL
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Joe L.

Oil & Energy, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Zendesk Sell

Very bad customer support

Reviewed 3 years ago

Terrible. When it was BASE CRM the customer service was flawless now since zendesk took over there is little to no support. We dont even have a number to call.

Pros

its easy to use but lacks common functionality

Cons

lack commonly functionalities other CRMs have Poor reporting and extremely expensive for the poor reporting