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Zendesk Sell vs PaperSurvey Comparison

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Overview

Category Leaders

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis,...

PaperSurvey is a cloud-based survey management solution designed to help organizations create, upload, and print survey forms....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

20

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

74

43

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.7

5

4

3

2

1

13

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.

SC

Samuel C.

Base CRM has the best mobile apps seamless integrations with phonecalls, emails. Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps.

Per E.

If you are already a Zendesk user, then I definitely recommend choosing Zendesk Sell as a way to expand reach and get higher quality leads. As with Zendesk, I love the simplicity of the program.

OS

Olivia S.

Pros

The range of features is great. Ability to email responses to be automatically read is great.

JB

Jay B.

What I like most about Papersurvey is its ease of use and the friendly customer service.

AR

Anonymous Reviewer

Many desirable features were already implemented and the amazing support team promptly implemented those that weren't.

KK

KONSTANTINOS K.

Cons

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.

Brenden S.

Google apps sync is really bad, users all over the world complain about the very poor solution already since 2013 but base doesn't do anything about it.

MB

Marc B.

Wanted to give this system a chance but the code is so bad and the amount of times things break or functionality doesn't work is shocking. Upgraded our service and half the stuff stopped working.

DS

Diego S.

Cons

Manually verifying written responses, especially for a large set of data alone can be quite daunting.

SV

SHREYA V.

At the moment, I do find myself wondering about our scale-up and deployment model, and have some uncertainty about the software's Team Access permissions functions.

VH

Virgil H.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features114
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Barcode / Ticket Scanning
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Recording
  • Call Reporting
  • Campaign Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Import/Export
  • Data Quality Control
  • Data Replication
  • Data Retrieval
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Distributed Capture
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Storage
  • For Financial Institutions
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Goal Management
  • Goal Setting / Tracking
  • Image Capture
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Currency
  • Multi-Language
  • Offline Access
  • Offline Response Collection
  • Opportunity Management
  • Optical Character Recognition
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Process/Workflow Automation
  • Proposal Management
  • Prospecting Tools
  • Question Library
  • Quotes/Estimates
  • Randomization
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Remote Data Capture
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Validation
  • Role-Based Permissions
  • Routing
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Support Audio/Images/Video
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • URL Customization
  • Visual Analytics
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML / RSS
  • Total features43
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Barcode / Ticket Scanning
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Recording
  • Call Reporting
  • Campaign Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Import/Export
  • Data Quality Control
  • Data Replication
  • Data Retrieval
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Distributed Capture
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Storage
  • For Financial Institutions
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Goal Management
  • Goal Setting / Tracking
  • Image Capture
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Currency
  • Multi-Language
  • Offline Access
  • Offline Response Collection
  • Opportunity Management
  • Optical Character Recognition
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Process/Workflow Automation
  • Proposal Management
  • Prospecting Tools
  • Question Library
  • Quotes/Estimates
  • Randomization
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Remote Data Capture
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Validation
  • Role-Based Permissions
  • Routing
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Support Audio/Images/Video
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • URL Customization
  • Visual Analytics
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations118
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk