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Zendesk Sell vs Pipeliner CRM Comparison

Overview

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis,...

★ Pipeliner CRM drives exceptional user engagement through its sales-friendly interface. With its uniform navigation and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

68

40

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

129

28

3

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.
Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.
Zendesk is good for companies that sell products and don't need advanced reporting capabilities.

Pros

Pipeliner CRM is a fantastic sales-tech built on the principle of simplicity with user friendly dashboard and quick navigation. It is very flexible and adaptive by design which makes it stands out.
I have been very impressed with the Pipeliner customer support. They have been very responsive when I have questions and have good follow up.
So, Pipeliner CRM is the kind of CRM that I recommend for anyone who wishes to be successful in his sales activities and digital marketing in general.

Cons

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.
Does not support SaaS business model. Very overpriced in comparison to other options in the market.

Cons

Really bad experience or no MKT tools, reporting is not a strength of this product either which make it useless.
Really bad tool if we think that MKT and Sales are one team.
Burdensome data entry, can be costly and Focused on the wrong person.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features92
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Archiving & Retention
  • Auditing
  • Auto-Dialer
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Charting
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Filtered Views
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Mail Merge
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Currency
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritizing
  • Product Catalog
  • Quota Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Territory Management
  • Third Party Integration
  • To-Do List
  • Vendor Management
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features54
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Archiving & Retention
  • Auditing
  • Auto-Dialer
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Charting
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Filtered Views
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Goal Setting / Tracking
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Mail Merge
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Currency
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritizing
  • Product Catalog
  • Quota Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Territory Management
  • Third Party Integration
  • To-Do List
  • Vendor Management
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations105
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations59
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Zendesk Sell vs. Pipeliner CRM

See how Zendesk Sell and Pipeliner CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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