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Zendesk Sell vs Safety Champion Comparison

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Overview

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis,...

Safety Champion is Australian-made work safety or EHS management software that streamlines your activity into one smart,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

150

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

72

41

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.7

5

4

3

2

1

12

1

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.
Base CRM has the best mobile apps seamless integrations with phonecalls, emails. Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps.
If you are already a Zendesk user, then I definitely recommend choosing Zendesk Sell as a way to expand reach and get higher quality leads. As with Zendesk, I love the simplicity of the program.

Pros

The introduction of the system into our operations provided a user friendly platform which in itself is a major win for our organisation.
We really like the visibility you get with Safety Champion it helps with focusing on our safety and ease of setting up regular checks , it also has some standard templates that can be used.
This has been achieved and more with Safety Champion. It also helps that it is at a reasonable price point and local customer backup is all in place.

Cons

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
Google apps sync is really bad, users all over the world complain about the very poor solution already since 2013 but base doesn't do anything about it.
Wanted to give this system a chance but the code is so bad and the amount of times things break or functionality doesn't work is shocking. Upgraded our service and half the stuff stopped working.

Cons

One option is missing in "Type of Incident": hazard / dangerous situation.
Notifications are sent to people with the same profile but from different workplaces. Difficult to tailor the notifications.
The “Reference No.” where the Certificate’s name is, it is not visible, so I can’t find the right certificate as they all look similar.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features126
  • API
  • Access Controls/Permissions
  • Accident Investigation
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Auto-Dialer
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Campaign Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Controls Audit
  • Conversion Rate Optimization
  • Corrective and Preventive Actions (CAPA)
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Automation
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Environmental Compliance
  • Event Triggered Actions
  • FAQ
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Goal Setting / Tracking
  • Hazardous Materials Management
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Mail Merge
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Multi-Currency
  • Multi-Language
  • Nonconformance Tracking
  • OSHA Compliance
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Process/Workflow Automation
  • Progress Reports
  • Proposal Management
  • Prospecting Tools
  • Purchasing & Receiving
  • Quality Control
  • Quota Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Root Cause Analysis
  • Routing
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Training Record Management
  • Version Control
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML / RSS
  • Total features72
  • API
  • Access Controls/Permissions
  • Accident Investigation
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Auto-Dialer
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Campaign Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Controls Audit
  • Conversion Rate Optimization
  • Corrective and Preventive Actions (CAPA)
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Automation
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Environmental Compliance
  • Event Triggered Actions
  • FAQ
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Goal Setting / Tracking
  • Hazardous Materials Management
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Mail Merge
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Multi-Currency
  • Multi-Language
  • Nonconformance Tracking
  • OSHA Compliance
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Opportunity Management
  • Organizational Charting
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Process/Workflow Automation
  • Progress Reports
  • Proposal Management
  • Prospecting Tools
  • Purchasing & Receiving
  • Quality Control
  • Quota Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Root Cause Analysis
  • Routing
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Training Record Management
  • Version Control
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations111
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Zendesk Sell vs. Safety Champion

See how Zendesk Sell and Safety Champion stack up against each other by comparing features, pricing, ratings, integrations, security & more.