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Zendesk Sell vs Vagaro Comparison

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Overview

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis,...

Category Leaders

Vagaro is a web-based solution for salon, wellness and fitness center owners to promote their business, manage staff, book...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

73

42

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

2,052

389

67

18

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.
Base CRM has the best mobile apps seamless integrations with phonecalls, emails. Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps.
If you are already a Zendesk user, then I definitely recommend choosing Zendesk Sell as a way to expand reach and get higher quality leads. As with Zendesk, I love the simplicity of the program.

Pros

The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
It is easy to learn and all the instructors find it simple and easy as well to use and learn. Vagaro customer service is excellent and super helpful and quick.
This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.

Cons

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
Google apps sync is really bad, users all over the world complain about the very poor solution already since 2013 but base doesn't do anything about it.
Wanted to give this system a chance but the code is so bad and the amount of times things break or functionality doesn't work is shocking. Upgraded our service and half the stuff stopped working.

Cons

I had some trouble refreshing the page and getting linked to another site. There was a lot of advertisement for other companies, so I also got distracted at times.
Needs Apple Pay support desperately, especially in this era of COVID-19, this is a glaring omission.
Switched to Vagaro from Booker and I hate it but I’m trapped.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features126
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Batch Processing
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Campaign Management
  • Capacity Management
  • Cataloging/Categorization
  • Charting
  • Chat/Messaging
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clock In / Out
  • Collaboration Tools
  • Color Codes/Icons
  • Commission Management
  • Committee Management
  • Communication Management