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Basic Online CRM vs TRACK CRM Comparison

Overview

Basic Online CRM is a web-based customer relationship management (CRM) solution for storing, managing, & nurturing existing...

TRACK CRM is designed to help businesses in the hospitality industry manage guests, track revenue, and automate communication...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.3

(47)

5

4

3

2

1

21

19

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Not enoughreviews yet

Pros

Great experience dealing with the people for they are open to expanding the product's potential through their willingness to consider client feedback and suggestions.
I love the ease of use and reporting. Everything is very easy to understand and simple to pull.
And I love the follow-up options to remind team members to call guests back. I also like the ability to run customized reports and create campaign phone numbers for each call.

Cons

Not enoughreviews yet

Cons

Hard it is to get rid of contacts or merge them. The reports - too many and too vague.
It is slow to update and if over loaded there are many errors. Which slows down productivity.
It is expensive and if you don't use it to it's full potential it is a waste of money.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features2
  • API
  • Activity Dashboard
  • Analytics
  • Automatic Lead Distribution
  • Automatic Notifications
  • Chat
  • Communication Management
  • Contact Management
  • Custom Charts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Profiling
  • Customer Segmentation
  • Data Capture and Transfer
  • Data Format Management
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Real Time Analytics
  • Real Time Monitoring
  • Search Functionality
  • Survey Management
  • Surveys & Feedback
  • Total features30
  • API
  • Activity Dashboard
  • Analytics
  • Automatic Lead Distribution
  • Automatic Notifications
  • Chat
  • Communication Management
  • Contact Management
  • Custom Charts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Profiling
  • Customer Segmentation
  • Data Capture and Transfer
  • Data Format Management
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Real Time Analytics
  • Real Time Monitoring
  • Search Functionality
  • Survey Management
  • Surveys & Feedback

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Basic Online CRM vs. TRACK CRM

See how Basic Online CRM and TRACK CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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