BigContacts vs Act! Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Ryan Bubela

Big Contacts Review

2010-02-05

Nice product

Pros

Easy to use

Cons

ACT files don't import well (custom fields)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from BigContacts


Ryan,

Thank you for taking the time to review BigContacts.

We read your comment and realized that we have not done a good job of informing you about our data import services. ACT! is actually the most commonly imported program in our system.

Where the confusion may exist is around who does the import. We offer two levels of data import into BigContacts.

1) Self- Serve - here you can import core contact information at no charge. (name, address, phone, email, custom fields)

2) Custom Data Import - here we do the import for you and can bring over all of your notes, history, email and even calendar events. We can literally transplant all the information you had in ACT to our database.

Here is a link to learn more about these services.

http://www.bigcontacts.com/import-contacts/

We would be happy to help get ALL of your ACT data over to BigContacts for you.

BigContacts Reviews
BigContacts
Affordable CRM Software for Small Business
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Robert Paige

IPhone Big Contacts Application

2010-01-21

Highly recommend the application!

Pros

I was a long time Act user and I really like Big Contacts compared to Act.

Cons

Does not have all the features of the online subscription version but it does what it needs to do.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
BigContacts Reviews
BigContacts
Affordable CRM Software for Small Business
Read more
Anne Shuford

Wealth Manager

2010-03-29

I've used many CRM packages over the years, and I find Big Contacts to be superior to them all.

Pros

The web based product is far superior to ACT! in ease of use, and ease of access by pc, blackberry, or a client's computer.

Cons

The only functionality it doesn't seem to have that I would like is the ability to "color code" different types of tasks, as in Outlook. Since different users are color coded instead, this is not possible in Big Contacts at this time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
BigContacts Reviews
BigContacts
Affordable CRM Software for Small Business
Read more
Mike Higgins

BigContacts review by a real estate broker

2010-01-23

BigContacts is a very easy-to-use system for keeping track of your calendar and contacts.

Pros

Easy to import data from previous database (ACT V6). Very easy to train new users.

Cons

I have found the system unavailable for use around 10 p.m. Pacific Time, apparently while the data is being backed up. Response times are occasionally slowed during the day, possibly due to heavy system use. The letter-writing and label-generation functionality is poor to non-existent, but it's easy to work around these deficiencies using the excellent tools for exporting to Excel, then using Microsoft mail-merge.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
BigContacts Reviews
BigContacts
Affordable CRM Software for Small Business
Read more
Steve Schrader

The last "Contact Manager" I'll ever use

2010-01-22

Overall, I'm very impressed and continue to look forward to new add on's in the future.

Pros

I've progressed from ACT to Goldmine to Big Contacts.

Cons

I'm currently working on resolving a problem with my email drop box- although it could be an issue with my email provider?

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
BigContacts Reviews
BigContacts
Affordable CRM Software for Small Business
Read more
Leigh Butler

A lifesaver!

2016-09-28

I had about 110 new contacts/clients to talk to and learn their businesses. I used ACT many, many years ago so I did a trial with them.

Pros

ease of use excellent support

Cons

none so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
BigContacts Reviews
BigContacts
Affordable CRM Software for Small Business
Read more
Daniel Mauer

Big Contacts has made us better... D. Mauer

2010-01-21

Big Contacts has help us get more done in an already busy work week. And if you spend ANY amount of time out of the office, you'll be glad to bring all of your contacts with you... Thanks to Big Contacts. Price was also a big factor for us when considering online CMR's. The amount we pay for our multiple users makes Big Contacts almost FREE when compared to the savings created by increased productivity and connectivity. Plus our clients appreciate the detailed tracking of correspondence and sales all made avaliable at the touch of a button by Big Contacts. D. Mauer

Pros

And though it took real effort for me to break-away from a stand alone version of ACT, I'm glad I've made the move to a web-based CRM.

Cons

I would like it to be easier to look up a client by any of their contact information. It takes too much time to find someone by their phone number or email if you don't know the exact "field" you entered that info into. Also, creating labels to do a mailer could be easier... I also look forward to a "google app" I can download onto my HTC Hero so I can better navigate Big Contacts on the go. D. Mauer

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
BigContacts Reviews
BigContacts
Affordable CRM Software for Small Business
Read more
Anne Shuford

Big Contacts: underrated, affordable little powerhouse

2014-08-14

Pros

I converted from a PC-based ACT! system that I had customized extensively.

Cons

I would like an iPhone app that complements the web-deliverable software.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering BigContacts

You can try a free demo, and the staff is more than happy to answer any questions you may have by email.

Source: Software Advice
Helpful?   Yes   No
BigContacts Reviews
BigContacts
Affordable CRM Software for Small Business
Read more