BigContacts Features

BigContacts

Affordable CRM Software for Small Business

4.29/5 (194 reviews)

BigContacts Feature Summary

  • Mobile Access
  • Task Management
  • Social Media monitoring
  • Google Calendar Synchronization
  • MailChimp Synchronization
  • Google Contact Synchronization
  • Email integration - capture all emails
  • Skype Integration
  • Email Marketing Module
  • Sales Pipeline Managment
  • Team Calendar
  • Custom Reports
  • TeamChat - instant messaging
  • Email & Text Alerts
  • Outlook Calendar Synchronization
  • Outlook Contacts Synchronization
  • LinkedIn Integration
  • Twitter Integration

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (158 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Competitor Feature Comparison

BigContacts Feature Reviews

25 reviewers had the following to say about BigContacts's features:

Laurie Forster

Great CRM for Small Business

2016-09-28

I love using Big Contacts to organize my customer and prospects contact info...it also let's me make notes about sales conversations, birthdays and social media contacts.

Pros

Mail Chimp[ Integration Email Integration Login anywhere even from iPhone

Cons

Cant think of any

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering BigContacts

Maybe integrate with a client gifting company.

Source: Capterra
Helpful?   Yes   No
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Anonymous
(Internet company, 51-200 employees)

Good solution for smaller budget constrained companies

2018-11-07

Pros

We have been able to customize it to meet our specific data needs.

Cons

Not totally intuitive and integration with our back end systems requires a lot of work and manual processing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Health, Wellness and Fitness company, 201-500 employees)

Highly Satisfied

2018-10-04

I am excited to begin working with the Marketing, Task, Meeting and Sales Cycle features as well as integrating my email.

Pros

I am not in need of a "Over The Top" CRM platform.

Cons

I was worried about the import process, but the customer representatives were great and made the process simple and complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Helen Roush

So-so CRM

2018-03-07

The benefits are the ease of use and the price; however, given some of the difficulties with the program, we would have went with another CRM.

Pros

They have email templates, but we don't use them. Social media updates are useful.

Cons

The CRM freezes at times, or fails to update tasks logged.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Scarlett Deshong

Big Contacts works Terrific for us.

2016-10-05

We were looking for a minimally priced task list and fully customizable program to track our guests and clients and have found that Big Contacts offers the best functionality.

Pros

Customizable formats

Cons

That I cannot attach images to the notes without a url and I would like to customize my dashboard to see what I would like to see.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering BigContacts

Very useful for my department.

Source: Capterra
Helpful?   Yes   No
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Brian Maguire

Great customizable CRM

2016-10-05

I work for a local franchise of an International Real Estate Brokerage, and I use the system as a hybrid CRM/ATS. It's great because there is currently nothing on the market that is designed specifically for what I use, and BigContacts lets me completely customize the system to meet my needs.

Pros

BigContacts is completely customizable.

Cons

Sometimes it can run a little slow, and freeze up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering BigContacts

If you're looking for something that you can completely customize to meet your CRM needs and fits a budget, BigContacts is great.

Source: Capterra
Helpful?   Yes   No
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Don Reynolds

Loan Originator's Dream

2016-09-28

I have all their communications and emails and my notes to make sure I always sound informed.

Pros

Speed of data return, social media updating on contacts, email templates

Cons

Don't know how to send emails to a group of leads yet.. also, sometimes the emails I send are not instant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anne Pertus

CRM for small and medium sized companies

2019-10-22

The response to my question today was very fast. Thanks.

Pros

Easy to add contacts, add activities and send notifications.

Cons

The reporting function was/still is not very intuitive or user friendly.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Ken Poole

Great CRM for any business large or small.

2016-09-29

The user interface is simple.

Pros

ease of use. simple design. like how templates can be made for emails.

Cons

current mobile version is lacking with user interface (not fitting on my iPhone 6plus).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Chris Isabell

Does the Job /Good value.

2019-08-05

Great company, great service

Pros

Like the web-based format and the customization options.

Cons

Reports could be better + mobile app would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda Stooksbury

Big Contacts Keeps Us Connected

2016-09-28

We use calendar functions, schedule meetings, track sales, schedule contact follow ups, add history on all calls and track progress on sales goals and pipeline from mobile and desktop.

Pros

Flexible fields to customize our use.

Cons

Sometimes search does not find what I am looking for

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering BigContacts

Take time to set up properly for your use - like our company titles have location number company name and City in the company title so we can have a more diverse search when looking for a store we are going to service or planning a route for sales calls.

Source: Capterra
Helpful?   Yes   No
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Mike Higgins

BigContacts review by a real estate broker

2010-01-23

BigContacts is a very easy-to-use system for keeping track of your calendar and contacts.

Pros

Easy to import data from previous database (ACT V6).

Cons

The letter-writing and label-generation functionality is poor to non-existent, but it's easy to work around these deficiencies using the excellent tools for exporting to Excel, then using Microsoft mail-merge.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Garrett

Great Tool, great price

2016-10-05

Big Contact does a better job at handling most of my data. I still rely heavily on a variety of spreadsheets, but this is a great component of a larger system.

Pros

I like that I can customize it -'tab order', check boxes, the report writer

Cons

A silly gripe...but I need to be able to copy & paste the client data into another software application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering BigContacts

Sadly, I don't think any software meets the all the needs of any business. But this tool is flexible enough that it makes a nice team player as a part of a larger system.

Source: Capterra
Helpful?   Yes   No
Read more
Deb Potter

Big Contacts is a great CRM for small business

2018-12-18

We need BC for our contact database. It is extremely easy to segment our database by customized tags.

Pros

the task reminders are a great function 4.

Cons

better connection of email to outlook

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Spring Bengtzen

Big Contacts is an all around great CRM and Sales tool

2010-01-21

This is a great CRM software that is very affordable.

Pros

It is very user friendly and easy to import and export contacts.

Cons

It needs to be able to check for duplicate contacts and have a way to merge the contacts into one.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from BigContacts


Spring,

Thank you for taking the time to review BigContacts.

I wanted to share some great news with you. We have a de-duplication feature that we are currently working on that we hope the release in the next 30-45 days.

This de-duplication feature will not only allow you to de-duplicate contacts after you import new ones, but you can occasionally scan your entire database to find duplicates and merge them - helping you to maintain a clean database.

I encourage you to subscribe to our product news blog as we announce all new features as they go live!

http://www.bigcontacts.com/news/

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Jim Hill

Great Overall Functionality

2016-09-28

We have integrated it with our online store registration system for tracking new registered users.

Pros

Easy to use and set up.

Cons

Lacks some integrations of the more expensive products like Google Adwords and chat widget on the web site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering BigContacts

A great value.

Source: Capterra
Helpful?   Yes   No
Read more
Peter Seyler

Very strong CRM for a fair price

2016-09-28

This is the second time that I am using Big Contacts and the experience remains very positive.

Pros

Web-based and flexible

Cons

I wish the functionality was just a slight bit more customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering BigContacts

The social media functions should be a little stronger in terms of capturing data

Source: Capterra
Helpful?   Yes   No
Read more
Stefanie Demetriades

Custom Contact Mangement

2010-01-25

Good product that allows for effective customizing of data and management tools.A few glitches and limitations require some attention, but overall we are pleased with the system.

Pros

- Affordable - Custom data fields are extremely important for our organization and Big Contacts has made it easy to tailor the system to our needs - Good email function - Ability to convert searches to excel is very helpful - Very prompt and attentive customer support

Cons

- It would be extremely helpful to be have special search functions available for custom data fields

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Keith Dibley

BigContacts online CRM for small companies with BIG expectations!

2010-01-21

All the CRM features a small business needs on a budget that all can afford.

Pros

The initial (or ongoing) import feature kick starts your usage.

Cons

The ability to be able to reply to emails inside BigContacts would be nice (and is promised in soon-to-be-released version)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great CRM

2015-07-31

Easy to use templates. Great reporting of analytics.

Pros

Easy, affordable and not jerks.

Cons

Emails from the CEO too often.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Zach N

Great business tool. Minimizes busy work

2016-09-28

Been using Big Contacts for several years now and it has helped me grow my sales while minimizing my time spent entering customer data.

Pros

ease of use. can schedule and assign meetings/tasks. quick access to customer info

Cons

sometimes have issues using on my mobile phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Kelly

So far the better CRM

2010-01-27

easier than other CRM Ive used, the pricing is reasonable, but some things still needs alot of improvement, man I cant believe no one out their has something simple to use and actually works!!!

Pros

Bigcontacts seems to be the easier one to pull reports, the contacts info has all the email,tasks,notes right in one place making it easy for everyone to review what is going on with each customer.

Cons

We have a retail business, the marketing portion of bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that.....pretty lame, Ive ask tech support about the integration but after after several emails Ive never got a straight response only that they are working with a vendor.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from BigContacts


David,

Thank you for the feedback. We have some great news for you as there appears to be some confusion regarding the marketing module.

You mentioned:
-------------------------------------------------------------
"the marketing portion of Bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that"
------------------------------------------------------------
We give you the ability to easily filter any group of contacts within BigContacts and have the list instantly populate for you in VerticalResponse so that you can schedule your email or postcard campaign. NO double entry of contact information needed at all. We would be happy to show you how this works in greater detail and encourage you to take advantage of our FREE best practice webinars to learn more. http://www.bigcontacts.com/best-practices-webinars-for-web-based-crm/

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Maria Erickson

Basic, inexpensive system

2016-09-28

Difficult to filter on various fields. Support is mainly by email and minimal.

Pros

Low cost

Cons

Not intuitive, cumbersome design

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering BigContacts

Seem to be trying to upgrade it

Source: Capterra
Helpful?   Yes   No
Read more
Gary Duell

Verified Reviewer

Great, affordable CRM

2015-08-13

It's a tough balance to create a CRM that's easy to use yet highly customizable. BC has hit a nice balance.

Pros

Plug n play, mostly. Visually pleasing & understandable. EXCELLENT support! These folks get back to me immediately with help.

Cons

It's great that files can be stored in each client record. But I don't like having to download them in order to view them. I would like to be able to open them online. Also, it may be because I'm ignorant but it doesn't seem like I can do "or" searches.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Helen Roush

Big Contacts is an okay CRM

2019-01-15

It is a cost effective CRM program.

Pros

The CRM is easy to use.

Cons

It is hard to export your data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more